Customer Service Specialist

Keystone Collections GroupLebanon, PA

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Job Description

Worksite Location: Lebanon, PA 17042

The Customer Service Specialist will play a pivotal role in providing excellent service to taxpayers in our Lebanon Tax Office. As the first point of contact for walk-in taxpayers, you will handle inquiries about their accounts and taxes.

Primary Responsibilities:

Engage with taxpayers through personal interactions.
Utilize your knowledge of various tax types, demonstrating your proficiency in tax related matters.
Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications.
Process payments for multiple tax types efficiently and accurately.
Master the art of documenting thorough and detailed memos in our taxpayer service applications.
Take ownership as an office key holder, contributing to the smooth running of daily operations.
Manage end-of-day tasks, including FedEx drop offs, to ensure timely processing of payments and essential documents.

Secondary Responsibilities:

Engage with taxpayers via the phone and support the call center.
Accurately and attentively complete detailed tasks, showcasing your commitment to precision.
Stay updated on changes in daily responsibilities and job processes.

Job Qualifications:

Education, Experience, and Certifications

High school graduate or equivalent (GED).
Associate or bachelor’s degree in a related business major is a plus.
Previous experience in a call center is preferred.

Knowledge, Skills, and Abilities:

Demonstrate exceptional listening skills and a keen ability to retain knowledge.
Proficient computer skills and a willingness to learn new applications.
Demonstrated research skills.
Strong problem solving skills.

Join us in delivering exceptional taxpayer service and contributing to the success of our team.

Monday - Friday; 8:00 AM to 4:00 PM

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FAQs About Customer Service Specialist Jobs at Keystone Collections Group

What is the work location for this position at Keystone Collections Group?

This job at Keystone Collections Group is located in Lebanon, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Keystone Collections Group?

Employer has not shared pay details for this role.

What employment applies to this position at Keystone Collections Group?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Keystone Collections Group?

You can apply for this role at Keystone Collections Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.