Customer Service Specialist

MidAmerica National BankCanton, IL

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Remote

On-site

Job Description

JOIN A GROWING MIDAMERICA NATIONAL BANK!

MidAmerica National Bank, a locally owned financial institution in central Illinois, has an excellent opportunity to join our Customer Service department as a full-time Customer Service Specialist. Established in 1933, MidAmerica National Bank provides financial services to local communities through our branches located in Fulton, Marshall and McDonough counties. We pride ourselves in making a positive impact on our customers and area communities.

We are currently accepting applications/resumes for a Customer Service Specialist to be responsible for performing a wide range of duties related to providing to customers and employees direct service and support for the bank's deposit operations.

Principal Duties and Responsibilities:

Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and in-person interactions.
Assist customers with account maintenance, and online banking services, and ATM and debit card maintenance.
Assist with new loan input and transactions, remote deposit processing, and supply ordering.
Provide accurate information regarding a wide range of financial products and services, including accounts and loans.
Resolve customer issues in a timely and professional manner.
Educate customers on financial products, services, and digital banking platforms to enhance their banking experience.
Collaborate with other departments to streamline processes and improve overall customer satisfaction.

Qualifications and Requirements:

High School Graduate or General Education Degree (GED)
Strong verbal and written communication skills with a customer‑focused approach
Detail‑oriented with strong problem‑solving and critical‑thinking skills
Proficient in Microsoft Office and committed to confidentiality and compliance standards

MidAmerica National Bank offers a competitive compensation and benefits package.

No phone calls please.

MidAmerica National Bank is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race,

religion, sex, national origin, disability status or protected veteran status.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Customer Service Specialist Jobs at MidAmerica National Bank

What is the work location for this position at MidAmerica National Bank?

This job at MidAmerica National Bank is located in Canton, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MidAmerica National Bank?

Employer has not shared pay details for this role.

What employment applies to this position at MidAmerica National Bank?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at MidAmerica National Bank?

You can apply for this role at MidAmerica National Bank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.