Customer Service Specialist

MP RPOOrleans, MA

$21 - $23 / hour

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Overview

Compensation

$21-$23/hour

Job Description

Who are you:

Are you an individual who loves to problem solve, has great listening skills and is customer service focused? Are you accustomed to a fast-paced environment all while remaining positive and upbeat? Do you display professionalism and genuinely care about a company's positive culture and values? If so, we would love to hear from you. We are looking to hire a Service Call Agent to oversee customer inquiries and concerns in our call center environment.

What you will be doing:

What to expect as a Customer Service Specialist: This is a hybrid role -between Front Desk Support and Customer Service Specialist. Both roles will have an emphasis on Customer Service.

• Customer Interaction - Call intake• Listen attentively to customer concerns, inquires, and service requests.• Gather and document accurate information about the customer, appliance model, serial number, issue, and pertinent details.• Communications Hub• Work within the supportive team in the Service Department• Appointment Scheduling• Quality Assurance and Problem Resolution• Front Desk Support 2 days a week• Weekly Pay

Our ideal candidate has:

1+ years of experience as a Call Service Agent, or similar experience/call center
Excellent verbal and written communication skills
Desire to continuously expand skillset
High School Diploma or equivalent

About our client:

Established in 1983, our client is family owned and operated. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.

Additional information:

Monday-Friday, 8:00am-4:30pm
Competitive hourly rate
$21.00-$23.00/hour depending on experience
Healthcare
401k match
Vacation and Sick Time
PTO

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FAQs About Customer Service Specialist Jobs at MP RPO

What is the work location for this position at MP RPO?

This job at MP RPO is located in Orleans, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MP RPO?

Candidates can expect a pay range of $21–$23 per hour for this role.

What employment applies to this position at MP RPO?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at MP RPO?

You can apply for this role at MP RPO either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.