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Customer Service Specialist (Remote)

Spade RecruitingPORTLAND, OR
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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Career Development

Job Description

Job Overview

We are hiring motivated, people-focused professionals to join our growing remote team. In this role, you will assist individuals and families who have requested information about benefit programs, guiding them through available options via virtual meetings and online tools.

This position is ideal for individuals who value clear communication, consistency, and delivering a professional, positive experience while working from home.

About the Organization

Our organization has supported working professionals and union-affiliated members across North America for over six decades. We partner with thousands of unions, associations, and professional groups to provide long-term benefit solutions when traditional employer benefits change, reduce, or end due to retirement or career transitions.

Built on integrity, transparency, and financial stability, we prioritize training, advancement, and leadership development—supporting team members in building sustainable, long-term careers.

Key Responsibilities

  • Communicate with individuals who have requested additional information

  • Schedule and conduct virtual meetings and online presentations

  • Clearly explain program options using video conferencing platforms

  • Assist with digital applications and required documentation

  • Accurately enter and maintain records in internal systems

  • Follow quality assurance and compliance standards

  • Participate in ongoing training, coaching, and leadership development

Compensation & Benefits

  • Weekly compensation with performance-based bonuses

  • Fully remote, work-from-home position

  • Flexible scheduling options

  • Residual income opportunities

  • Comprehensive health benefits

  • One-on-one onboarding and ongoing mentorship

  • Eligibility for annual performance-based incentive and travel programs

  • Supportive, growth-oriented team environment

Qualifications

  • Strong verbal and written communication skills

  • Excellent organizational and time-management abilities

  • Self-motivated and dependable

  • Must be at least 18 years of age

  • High school diploma or equivalent required (post-secondary education considered an asset)

  • Previous experience in customer service, sales, retail, or call centers is beneficial but not required

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FAQs About Customer Service Specialist (Remote) Jobs at Spade Recruiting

What is the work location for this position at Spade Recruiting?
This job at Spade Recruiting is located in PORTLAND, OR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Spade Recruiting?
Employer has not shared pay details for this role.
What employment applies to this position at Spade Recruiting?
Spade Recruiting lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Spade Recruiting?
Spade Recruiting is looking for a candidate with "Senior-level" experience level.
Does Spade Recruiting allow remote work for this role?
Yes, this position at Spade Recruiting supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Spade Recruiting for this role?
Spade Recruiting offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Spade Recruiting?
You can apply for this role at Spade Recruiting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.