Customer Service Specialist

Zoom DrainPlymouth Meeting, PA

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

The Customer Service / Dispatcher role is an integral part of our operations — our operational efficiency starts here. Your mission: route the right technician, to the right call, at the right time.

Customer Service /Dispatcher Benefits | WHAT WE OFFER

Paid Time Off
Company Gatherings
Recognition & Rewards
Positive Team Atmosphere

Customer Service /Dispatcher Responsibilities | WHAT YOU'LL BE DOING

Effectively manage incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Schedule & communicate with technicians to meet customer requirements
Assign work orders based on priority to the available workforce
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

Customer Service /Dispatcher Qualifications | WHAT YOU BRING

Proficiency with ServiceTitan software (required)
Previous experience in the home services industry (required)
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication skills (English/Spanish Bilingualism preferred)
Ability to multi-task, prioritize, and manage time effectively

*Each location is independently owned and operated

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FAQs About Customer Service Specialist Jobs at Zoom Drain

What is the work location for this position at Zoom Drain?

This job at Zoom Drain is located in Plymouth Meeting, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Zoom Drain?

Employer has not shared pay details for this role.

What employment applies to this position at Zoom Drain?

Zoom Drain lists this role as a Full-time position.

What experience level is required for this role at Zoom Drain?

Zoom Drain is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Zoom Drain?

You can apply for this role at Zoom Drain either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.