Customer Service Specialist I
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Overview
Schedule
Full-time
Career level
Senior-level
Compensation
$48,000-$60,000/year
Job Description
Location: Chicago, IL or Joliet, IL
Employment Type: Full-Time
Responsibilities
- Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
- Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
- Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
- Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
- Handle customer complaints or concerns in a professional manner and provide effective solutions.
- Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
- Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
- Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
- Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.
Preferred Qualifications
- Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
- Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
- Comfortable using company software and databases to manage communications with drivers and customers.
- Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions.
- A reliable team player with a collaborative and customer-first mindset.
- Bilingual in Korean and English.
The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Specialist I Jobs at Cornerstone Wireless.
What is the work location for this position at Cornerstone Wireless.?
This job at Cornerstone Wireless. is located in Chicago, Illinois, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Cornerstone Wireless.?
Candidates can expect a pay range of $48,000 and $60,000 per year.
What employment applies to this position at Cornerstone Wireless.?
Cornerstone Wireless. lists this role as a Full-time position.
What experience level is required for this role at Cornerstone Wireless.?
Cornerstone Wireless. is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Cornerstone Wireless.?
You can apply for this role at Cornerstone Wireless. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.