Customer Service Supervisor

Always Best CarePhiladelphia, PA

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

SUMMARY:

The Customer Service Supervisor primary function is to supervise the daily activities, customer service, and other duties of the specifics shift and its staff to meet ABC goals. This person will be held responsible for the shift productivity, delegation, and answering client/personnel needs that arise in areas of scheduling, compliance, customer service, and any emergencies that may arise.

We offer a competitive benefits package which include medical, dental, vision, life insurance, paid time off (PTO), 401(k) plan, position related education expenses program, client referral program and more!

Essential Duties/ Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties include the following:

Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills request by clarifying desired information; completing transactions; forwarding request
Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies
Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments
Notify supervisor of ongoing problems
Provide impeccable customer service to all internal and external customer
Meet timelines and deadlines for task as assigned.
Answer escalated issues and concerns from employees & clients
Performs other related duties assigned

Required Education/ Experience

High School Diploma or G.E.D equivalent required
3-5 year of supervisory experience
Strong customer service skills and 3-5 years of previous customer service experience (scheduling, taking in-bound calls and making outbound calls)
3-5 years of experience with case management systems
Knowledge of medical terminology
Problem solving skills
Data Entry Skills
Excellent Computer skills and proficiency in Microsoft Office Suite
Excellent verbal and written communication skills
Able to maintain confidentiality
Able to work under minimal supervision

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FAQs About Customer Service Supervisor Jobs at Always Best Care

What is the work location for this position at Always Best Care?

This job at Always Best Care is located in Philadelphia, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Always Best Care?

Employer has not shared pay details for this role.

What employment applies to this position at Always Best Care?

Always Best Care lists this role as a Full-time position.

What experience level is required for this role at Always Best Care?

Always Best Care is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Always Best Care for this role?

Always Best Care offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Vacation, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Always Best Care?

You can apply for this role at Always Best Care either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.