Customer Service Support Coordinator II

ELYON International, Inc.Colorado Springs, CO

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Disability Insurance

Job Description

Job Responsibilities:

Reviews and validates sales order data upon receipt, ensuring all information is accurate and complete to maintain high processing standards.
Adds necessary data and meticulously enters the order into the computer system, facilitating the accurate determination of delivery dates.
Promptly confirms order details to customers, providing clear communication regarding expected delivery timelines to enhance customer satisfaction.
Monitors the flow of sales orders closely, tracking progress and intervening as needed to ensure timely processing and address any potential issues.
Adheres strictly to standard working procedures, ensuring consistency and precision in sales order processing and maintaining operational efficiency.
Maintains vigilant oversight of sales orders throughout the entire process, from creation to delivery and invoicing, ensuring seamless execution and fulfillment.
Generates detailed monthly reports on order receipts, offering valuable insights into order volumes, patterns, and trends to support strategic decision-making.
Supports various requests in accordance with established protocols, including creating approved product return orders, handling credits and debits, and carefully assessing delivery options and schedules to meet customer needs effectively.

Minimum required Education: High School Diploma, Vocational Education.

Minimum required Experience: No prior experience required.

Preferred Skills: Supply Chain Management (SCM) Enterprise Resource Planning (ERP) Systems Order Management Software Data Analysis & Interpretation Data Management Documentation & Reporting Customer Relationship Management (CRM) Software Order Fulfillment

Benefits:

Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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FAQs About Customer Service Support Coordinator II Jobs at ELYON International, Inc.

What is the work location for this position at ELYON International, Inc.?

This job at ELYON International, Inc. is located in Colorado Springs, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ELYON International, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at ELYON International, Inc.?

ELYON International, Inc. lists this role as a Full-time position.

What experience level is required for this role at ELYON International, Inc.?

ELYON International, Inc. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by ELYON International, Inc. for this role?

ELYON International, Inc. offers following benefits: Health Insurance, Dental Insurance, Disability Insurance, Life Insurance, Paid Sick Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at ELYON International, Inc.?

You can apply for this role at ELYON International, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.