Customer Service Team Lead
FLC HausOrlando, FL
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Career Development
Job Description
Customer Service Team LeadLeading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.Better together! This position is on-site, and we are looking for people who share our passion.Position Responsibilities
- Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
- High School diploma or equivalent required.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership.
- Effective communication skills.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.