Customer Service Team Lead
FLC HausOrlando, FL
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Career Development
Job Description
Customer Service Team LeadLeading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.Better together! This position is on-site, and we are looking for people who share our passion.Position Responsibilities
- Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
- High School diploma or equivalent required.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership.
- Effective communication skills.
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FAQs About Customer Service Team Lead Jobs at FLC Haus
What is the work location for this position at FLC Haus?
This job at FLC Haus is located in Orlando, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at FLC Haus?
Employer has not shared pay details for this role.
What employment applies to this position at FLC Haus?
FLC Haus lists this role as a Full-time position.
What experience level is required for this role at FLC Haus?
FLC Haus is looking for a candidate with "Director" experience level.
What benefits are offered by FLC Haus for this role?
FLC Haus offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at FLC Haus?
You can apply for this role at FLC Haus either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.