Customer Service Technician - Delivery - Full Time - Days

Trinity HealthMason City, Iowa

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Job Description

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

The Customer Service Technician delivers, sets up, teaches use and safety and maintains home medical equipment.

What you will do:

Schedules deliveries with customers and makes phone calls prior to delivery.

Prepares equipment/supplies for delivery toclientby making sure it is complete and in safe and proper working order prior to leaving warehouse and home.

Delivers equipment/supplies to client's place of residence and in-house, sets up equipmentand teaches useaccording to MercyOne North IowaHomeMedical Equipment'spolicy, manufacturer's instructions, and provides exceptional service.

Communicates to client pertinent MercyOne Home Medical Equipmentservices and billing information.

Completes all documentation (such as sales orders, equipment checklist) andsubmitswithin 24 hours of delivery. Enters PHI data into the HME software, creates sales order,obtainssignatureanddocumentspatient notes.

Instructs,observesand documents client/family return demonstrations on the correct and safe use of equipment.

Maintains company vehicle to be clean and in good working order. Maintains clean and dirty areas invehicle.Documentsvehicle maintenance.

Assistswith inventory management, recording inventory levels, re-stocking, cleaning equipment,assistingwith preventative maintenance and repair activities.

Hours/Schedule:

M-F 8-4:30 with rotating on-call for evenings/weekends/holidays. On-call is every 2-3rd week. Ability to lift up to 75 lbs.

Minimum Qualifications:

Education:

High School diploma or GED

Experience:

Previoushome care and/or delivery experience, preferred.

A minimum ofone yearrecent general work experiencerequired.

Durable Medical Equipment knowledge

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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FAQs About Customer Service Technician - Delivery - Full Time - Days Jobs at Trinity Health

What is the work location for this position at Trinity Health?

This job at Trinity Health is located in Mason City, Iowa, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Trinity Health?

Employer has not shared pay details for this role.

What employment applies to this position at Trinity Health?

Trinity Health lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Trinity Health?

Trinity Health is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Trinity Health?

You can apply for this role at Trinity Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.