Customer Service Trainee - WFH
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Overview
Job Description
About Our Organization
For decades, our focus has been simple: supporting hardworking families across North America. We partner with thousands of unions and member-driven associations, offering clear, trustworthy guidance on the benefits designed to protect their members. As the only fully unionized benefits provider, we operate with a higher level of integrity, transparency, and service. Families put their trust in us — and we work every day to earn it.
Position Overview
This role goes beyond working remotely; it’s a chance to make a meaningful difference. You’ll assist union members who have specifically requested a review of their benefit options. Your responsibility is to guide them through their choices, answer their questions, and ensure they fully understand the programs available to support their families.
Key Responsibilities
Engage with members through scheduled phone or virtual consultations
Lead benefit review appointments in a clear, professional manner
Break down program details in simple, easy-to-understand language
Accurately complete digital forms and required paperwork
Provide follow-up communication to maintain strong relationships
Every interaction you have helps families feel more secure about their coverage and their long-term financial well-being.
What We Offer
Competitive Weekly Income with performance-based bonuses
Advancement Opportunities with a defined leadership track
Flexible Scheduling to design your full-time hours
Fully Remote Work supported by proven systems and technology
Residual Income through long-term renewals
Comprehensive Benefits including health, dental, and vision options
Ongoing Professional Development with coaching and mentorship
Annual Company Trips — all-expenses-paid destinations such as Cancun, Puerto Rico, Las Vegas, Disney, and the Bahamas
Who Excels in This Role
We’re seeking individuals who bring:
Strong, confident communication skills
Reliable organization and attention to detail
A genuine desire to help and educate others
A high school diploma or equivalent
Experience in customer service, retail, or sales (an asset, but not required)
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.