Customer Solution Ambassador

First Bank OnlineLexington, TN

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

Position Summary:

The goal of the Customer Solution Ambassador it to solve customer requests and improve customer experience by providing "drum roll please" experience on every customer contact. The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact. Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores.

Essential Duties & Responsibilities:

Communication Superstar
Outside the box thinker
Exceptionally strong problem-solving skills
Proven success in a fast-paced support environment
Willing and able to speak up when opportunity exists
Able to provide customers with a personalized experience
Able to work in a team-based environment

Qualifications:

At least one year in customer service is required
Bilingual in Spanish is HIGHLY preferred
Call Center experience is a plus
Strong computer skills required
Banking experience highly preferred
Ability to work Saturday and evening hours

Call Center hours are Monday- Friday 7:00am- 6:00pm and Saturday 7:00am- 4:00pm

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FAQs About Customer Solution Ambassador Jobs at First Bank Online

What is the work location for this position at First Bank Online?

This job at First Bank Online is located in Lexington, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at First Bank Online?

Employer has not shared pay details for this role.

What employment applies to this position at First Bank Online?

First Bank Online lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at First Bank Online?

First Bank Online is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at First Bank Online?

You can apply for this role at First Bank Online either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.