Customer Solutions Specialist
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Overview
Job Description
Customer Care Specialist
Join the Heart of Shabby Fabrics
At Shabby Fabrics, we're more than an online quilt shop- we're a community of passionate makers. Founded in 2005 and headquartered in beautiful Post Falls, Idaho, we've grown into an international leader in the quilting industry through original design, innovative technology, and a deep love for creativity.
As we continue to grow, we're looking for a full-time Customer Care Specialist who is energized by helping people, passionate about delivering exceptional service, and excited to be part of a team that values excellence and connection.
If you love creating positive experiences, solving problems, and helping customers bring their creative visions to life, this may be the perfect role for you.
What You'll Do
Our Customer Care Specialists are the voice and heart of Shabby Fabrics. In this role, you will:
Create warm, memorable customer experiences through phone, email, and online support
Answer inbound calls with a friendly, confident, and professional demeanor
Accurately process orders while thoughtfully recommending complementary products
Actively listen to customers' project goals and offer helpful, knowledgeable guidance
Resolve questions or concerns with empathy, clarity, and sound judgment
Recognize when an issue needs escalation to ensure the best outcome
Maintain accurate order details and documentation within our systems
Support our operations and fulfillment teams during slower call periods
Contribute to a collaborative, positive team environment
This is a dynamic role where no two days are exactly the same- and where your ability to connect, think critically, and serve others truly makes a difference.
What Makes You a Great Fit
You might be the ideal candidate if you:
Communicate clearly, professionally, and confidently, both verbally and in writing
Have strong grammar, spelling, and typing skills
Are comfortable navigating multiple computer systems at once
Excel at composing polished, customer-friendly written responses
Have strong math skills, especially with fabric measurements (yards, inches, etc.)
Are highly organized and detail-oriented
Think critically and solve problems with good judgment
Know when to take initiative and when to escalate appropriately
Can work independently while also contributing positively to a team
Learn products quickly and enjoy recommending solutions that genuinely help customers
Are comfortable in a fast-paced, technology-driven environment
Quilting or fabric knowledge is helpful - but a passion for learning and serving customers is essential.
Schedule
40 hours per week
Includes a rotating Saturday schedule from 8:00 a.m. – 1:00 p.m.
Physical Requirements
Ability to stand, sit, and/or walk for extended periods
Ability to distinguish between colors
Why Join Shabby Fabrics?
Be part of a growing, industry-leading company
Work in a team that values excellence, creativity, and genuine care
Help customers across the world bring their creative projects to life
Make a meaningful impact every day through service and connection
If you're ready to be the friendly, knowledgeable voice that supports and inspires our customers, we'd love to hear from you.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.