Customer Success Analyst

Radiance Technologies, Inc.Saint Louis, MO

$75,000 - $110,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$75,000-$110,000/year

Job Description

Salary Range: $75,000 - $110,000

Radiance is looking for a customer success analyst to identify, analyze, and interpret customer data to drive retention, product adoption, and satisfaction. They will create reports and dashboards, uncover trends to reduce churn, and provide actionable insights for the Product Manager, Solutions Engineer, and Customer Success Engineer to optimize the customer journey.

Primary Duties

Analyze usage metrics, health scores, and customer feedback to identify trends, risks, and opportunities for improvement.
Translate complex data sets (using SQL, Python, Tableau, or Excel) into actionable insights that inform strategy.
Monitor key metrics to proactively identify at-risk customers and assist in developing retention strategies.
Collaborate with product teams to improve features based on user data and refine internal customer success workflows.

Required Qualifications

Bachelor's degree in data analytics, business administration, marketing, or related fields
Ability to analyze customer data, track metrics (e.g., churn rate, usage statistics), and provide actionable insights.
Strong communication, problem-solving, and relationship-building skills are critical for managing client relationships and reducing churn
US Citizenship
Must have or be able to obtain a Top Secret Clearence

Desired Qualifications

Previous experience in a client-facing role, such as customer success, consulting, or account management
Familiarity with CRM systems (EspoCRM), project management tools, or data visualization software (e.g., SQL, Excel).
Certifications: Certified Customer Success Management Professional (CCSMP)

Radiance Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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FAQs About Customer Success Analyst Jobs at Radiance Technologies, Inc.

What is the work location for this position at Radiance Technologies, Inc.?

This job at Radiance Technologies, Inc. is located in Saint Louis, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Radiance Technologies, Inc.?

Candidates can expect a pay range of $75,000 and $110,000 per year.

What employment applies to this position at Radiance Technologies, Inc.?

Radiance Technologies, Inc. lists this role as a Full-time position.

What experience level is required for this role at Radiance Technologies, Inc.?

Radiance Technologies, Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Radiance Technologies, Inc.?

You can apply for this role at Radiance Technologies, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.