Customer Success Associate

We are searching for a Customer Success Associate to represent Lumen.In this role, you’ll be the bridge between cutting-edge technology and the local community.Your mission as a Customer Success Associate is to engage directly with residents, provide consultative advice, and sell fiber solutions that actually make sense for their lives.

Aventis Consulting focuses on creating a supportive environment that rewards your effort, discipline, and ambition.Through clear advancement paths and income-generating initiatives, every Customer Success Associate grows professionally while strengthening their own financial stability.We believe that when you are empowered to succeed, you provide the best possible experience for our clients.

Customer Success Associate Key Duties

• Interact directly with residents to pitch and sell Lumen fiber-optic products.
• Act as the primary point of contact to close sales through direct engagement.
• Drive daily revenue goals by matching community members with internet packages.
• Consult with clients to identify and solve unique connectivity needs.
• Build genuine rapport to turn one-time sales into long-term accounts.
• Educate customers on the benefits of Lumen over local competitors.
• Focus on client satisfaction metrics to ensure every sale is built on trust.
• Manage a personal sales pipeline while contributing to team success.

Customer Success Associate Desired Qualities

• Natural ability to build rapport and make customers feel valued.
• Strong consultative selling skills focused on solving real problems.
• Excellent active listening to identify hidden needs during the sales process.
• Collaborative mindset that values team success as much as personal wins.
• Prior experience in retail or hospitality where relationship-building was key.
• Professional maturity to manage your own schedule and performance.
• High school diploma; some experience in customer-facing roles preferred.