Customer Success Associate

Wolters KluwerMadison, WI

$52,000 - $61,000 / year

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Overview

Compensation

$52,000-$61,000/year

Job Description

We are currently seeking dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.

In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!Hybrid schedule; in-office 3x per week (Tuesday-Thursday), remote 2x per week (Monday, Friday)Full benefits available day 1 of hire! No waiting period.

Responsibilities:

Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications
Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs
Project manage, organize, and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers
Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests
Develop and maintain positive working relationships with customers and other key partners
Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Qualifications:

Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

Preferred Knowledge, Skills or Abilities:

Strong organizational, time management and multi-tasking skills
Ability to absorb product knowledge quickly and process information to apply to customer needs
Ability to make sound business decisions and exercise discretion and judgment
Experience generating add-on sales revenue preferred
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Wolters Kluwer:

*FULL BENEFIT PACKAGE AVAILABLE DAY-1 OF HIRE -- NO WAITING PERIOD! We offer competitive pay, full benefit package, M-F 8-hour (1st) shifts, and a very positive, collaborative, and innovative work environment with unlimited opportunities for growth and advancement within!*Wolters Kluwer's roots date back to 1836! Expertise and trusted knowledge have been our guiding principles since we started in 1836. We combine almost two centuries of deep domain knowledge with advanced technology; for professional decision-making with confidence.Our values propel us to put the customer at the center of everything we do, honor our commitment to continuous improvement and innovation, aim high and deliver the right results, and most importantly: win as a team!Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy.We are serving the long-term interests of all our key stakeholders - customers, employees, investors, and society - to make sure we make a deep impact with each of them and contribute to shaping a better future for society at large.Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

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FAQs About Customer Success Associate Jobs at Wolters Kluwer

What is the work location for this position at Wolters Kluwer?

This job at Wolters Kluwer is located in Madison, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Wolters Kluwer?

Candidates can expect a pay range of $52,000 and $61,000 per year.

What employment applies to this position at Wolters Kluwer?

The employer has not provided this information. This may be discussed during the hiring process.

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