Customer Success / Customer Account Representative

Location: Schriever Space Force Base, Colorado Springs, COClearance Required: Active DoD Secret Security ClearanceTravel Required: Up to 10%

LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets.

We are seeking a Customer Success / Customer Account Representative to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

What You’ll Be Doing

• Serve as the trusted advisor and single point of contact for assigned customer accounts, with an eye toward future team leadership and functional oversight.

• Develop and maintain strong working relationships with federal end users, stakeholders, and internal technical teams to foster strategic partnerships.

• Capture, clarify, and communicate customer requirements to engineering, architecture, and service delivery teams, ensuring alignment with long-term strategic goals.

• Drive the strategic direction of customer engagement, tracking and ensuring resolution of issues, proactively identifying improvement areas, and managing expectations.

• Lead regular status reporting, service reviews, and the development of customer success metrics to demonstrate value and inform strategic planning.

• Advocate for customer needs within the organization, influencing service evolution and ensuring alignment with contract obligations and technical capabilities.

• Ensure customer onboarding success in a hybrid computing environment, with services ranging from data transfers to storage solutions, to high-performance computing.

• Serve as the primary point of contact between assigned account holders and the technical delivery teams (including architecture, storage, operations, and maintenance), facilitating seamless collaboration.

• Leverage executive communication skills with a strong IT background to engage, synchronize, and lead multiple stakeholders toward common goals.

• Translate complex customer needs into actionable, strategic requirements, driving customer satisfaction and long-term value across enterprise solutions.

This is a high-visibility, customer-facing role focused on ensuring a seamless and responsive experience for technical end users and stakeholders across classified environments, with a clear path for professional growth and increased responsibility.

What You Bring

Basic Requirements:

• Must have 2, or more, years of experience in IT-focused customer account management, IT project management or customer success (this is not a call center or help desk support role)

• Must be familiar with requirement gathering, customer lifecycle management, and technical stakeholder engagement

• Must have experience supporting customers in a Modeling & Simulation environment

Why LaunchTech?

LaunchTech is built on a single standard: Excellence, Period.Join a mission-focused team delivering enterprise IT and computing services supporting critical missile defense operations and customer success across the organization.

We offer:

• Medical, Dental, and Vision coverage

• 401(k) with company match

• Paid Time Off (PTO)

• Mission-driven work with opportunities to grow

• And more

Ready to Join the LaunchTech Crew?

LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.

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