Customer Success / Account Manager

talentplutoNew York, NY

$100,000 - $130,000 / year

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Overview

Schedule

Full-time

Career level

Director

Remote

Hybrid remote

Compensation

$100,000-$130,000/year

Benefits

Career Development

Job Description

Location: New York, NY

Work Model: Hybrid (in-office preferred), ~25% travel

Industry: AI / vertical SaaS for home services

Compensation: $100K-$130K base, $200K OTE

About the Company

Our partner is a bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track for rapid growth. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them.

The Opportunity

Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts, companies doing $10M to $1B+ in revenue. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.

You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.

Responsibilities

Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts.
Build the customer success function and playbook from the ground up.
Drive expansion revenue through upsell and cross-sell.
Partner with sales, product, and leadership to deliver strong customer outcomes.
Travel to customers as needed (approximately 25% of the time).

Requirements

2-4 years in customer success, account management, or another revenue-oriented role.
Strong commercial instincts with a track record of expansion and NRR.
Builder mentality with experience creating processes from scratch.
Comfortable with approximately 25% travel.
Background in home services, trades, or field-service management software, or early-stage startup experience, is a plus.
Able to work in a hybrid model from New York, NY.

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FAQs About Customer Success / Account Manager Jobs at talentpluto

What is the work location for this position at talentpluto?

This job at talentpluto is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at talentpluto?

Candidates can expect a pay range of $100,000 and $130,000 per year.

What employment applies to this position at talentpluto?

talentpluto lists this role as a Full-time position.

What experience level is required for this role at talentpluto?

talentpluto is looking for a candidate with "Director" experience level.

What benefits are offered by talentpluto for this role?

talentpluto offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at talentpluto?

You can apply for this role at talentpluto either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.