Customer Success Consultant, Ga/Al (Remote)

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Focusing on college and career readiness, Cengage School equips students with the skills and confidence to succeed beyond the classroom. Through exclusive access to National Geographic Learning, Big Ideas Learning, Gale, Thorndike Press and Cengage curriculum and technology, it engages learners in core subjects and career pathways-empowering educators and inspiring student success.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

As a Customer Success Consultant, you will be part of a strategic, regionally aligned team passionate about delivering outstanding outcomes for both customers and the business. You will support the full customer journey-from acquisition to implementation, engagement, and renewal-ensuring that every partner becomes a permanent partner.

You will collaborate closely with the sales team to acquire new customers through effective discovery, messaging, and success planning. Post-sale, you will lead implementation and adoption efforts, aligning product use with district goals and delivering high-quality training and digital support. Your work will directly impact retention, expansion, and seat growth across a portfolio of top revenue Core and Gale adoptions.

What You'll Do Here:

Customer Acquisition & Onboarding

• Partner with the sales team to support pre-sale discovery, messaging, and success planning
• Help districts understand the value of Core and Gale solutions and how they align with their instructional goals
• Lead onboarding and implementation, ensuring a smooth transition and early success

Strategic Account Management

• Serve as the quarterback for each adoption-coordinating internal teams and district stakeholders
• Build strong relationships with district leaders and align product use with their strategic priorities
• Monitor usage data and feedback to drive engagement and identify opportunities for growth

Tiered Engagement Model

High Touch Adoptions (~40 top revenue adoptions per territory):

• Conduct quarterly or monthly partnership meetings
• Deliver custom monthly outreach, training, and support

Medium Touch Adoptions (~41-80 next top revenue adoptions):

• Conduct 1-2 strategic check-ins per year
• Provide scaled outreach and onboarding support as capacity allows

Low Touch / Scaled Adoptions:

• Deliver curated content via newsletters, webinars, and asynchronous resources
• Promote self-service enablement

Retention & Expansion

• Strategically drive renewals and seat expansion by demonstrating value and aligning with district goals
• Identify and act on opportunities to increase adoption footprint within districts
• Advocate for the customer internally and ensure a seamless, high-impact experience

Skills You'll Need Here:

(Required)

• 3+ years of experience in customer success, account management, or educational consulting
• Strong understanding of the K-12 education landscape and instructional technology
• Proven ability to drive business outcomes while delivering outstanding customer experiences
• Excellent communication, presentation, and relationship-building skills
• Proficiency with CRM systems, virtual meeting tools, and EdTech platforms

Preferred:

• Background in education or EdTech
• Experience with digital content platforms (e.g., Gale)
• Background in instructional design or professional development for educators

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$67,000.00 - $87,100.00 USD