Customer Success Consultant

Why Grande?

With more than 80 years of crafting "The Finest Italian Cheeses Money Can Buy", Grande is a leader in the industry! Whether partnering with independent pizzerias from coast-to-coast to ensure they're delivering the very best pizza to their customers or assisting our food manufacturing partners in delivering specialty whey ingredient solutions, our commitment to quality can't be matched. While Grande's reputation of excellence in the market is important, we believe our commitment to our workplace and community culture is of equal merit - our Associates come first at Grande. To complement our industry-leading benefits, Grande puts an emphasis on your career growth opportunities, while always promoting a positive work/life balance and supporting the communities in which we live and work. If you want to learn more about our company - what we do and how we go about it - or learn more about our beautiful, state-of-the-art corporate headquarters, visit www.grande.com.

Did we convince you yet? If not check out our unique benefits:

• Low-cost onsite clinics.
• Free onsite fitness center.
• Free healthy snacks throughout facility.
• Health and wellness reimbursement program.
• Associate cheese purchasing program.
• Two-year mentorship program.
• Relaxation rooms (based on location).
• Coffee and gelato bar (based on location).
• State of the art corporate building: https://www.grande.com/careers/#office
• Paid Parental Leave

Why Fond du Lac?

In Fond du Lac (FDL) you get the full four-season experience - warm in the summer with highs reaching into the 80s and plenty of sunshine for golf, biking, camping and live music under the open sky, and brisk air in the winter with average temps in the 20s and ample snow for snowmobiling, cross-country skiing, ice fishing and winter festivals. The greater FDL area (population 43,000) is easy to get around and roughly an hour drive to almost all major metros in the state (Milwaukee, Madison and Fox Cities/Green Bay). We've been rated "Top 100" in job growth among small U.S. metro areas. Additionally, our cost of living is 4% below the national average and you'll pay 21% less for housing, rent and property taxes compared to the rest of the country. From wonderful educational partners (public and private K12 schools and three local colleges/universities), a plethora of things to do/see, and a vibrant business and commerce community…learn more about how you can call Fond du Lac, HOME!

Job Summary

At Grande, we're looking for a Customer Success Consultant to serve as a trusted advisor to independent pizzeria and Italian restaurant owners. In this role, you'll manage a portfolio of Operators (Customers), leveraging business insights, market data, and tailored marketing solutions to help grow sales, strengthen customer loyalty, and achieve business goals. You'll build long-term relationships, lead consultative conversations, and oversee the successful execution of marketing and business development programs, partnering closely with operators, sales teams, vendors, and internal stakeholders. This role combines business consulting, account management, project coordination, and program execution, requiring the ability to balance strategic recommendations with day-to-day operational support to deliver meaningful results.

• Manage a portfolio of Operator relationships while coordinating the execution of marketing programs and services.
• Balance consultative business discussions, campaign execution, order processing, payment collection, vendor coordination, issue resolution, and ongoing customer support.
• Develop, implement, and manage operator marketing initiatives, including direct mail campaigns, promotional programs, and other marketing services.
• Serve as a liaison between operators, vendors, sales teams, designers, and internal stakeholders to ensure successful project execution and customer satisfaction.
• Effectively prioritize and manage multiple projects, deadlines, and operator needs in a fast-paced environment while maintaining a high level of accuracy, organization, and service.

What you need to be considered for the role:

• 4 Year / Bachelors Degree in Marketing, Business, or related field required. An equivalent level of experience and education may be considered.
• Minimum of three (3) years of Business to Business (B2B) sales experience required.
• Developing customer marketing plans experience required.
• Customer service experience required.
• Ability to work directly with the Operator (Customer) to understand his/her needs and provide products/services that fits their needs.
• Ability to think critically, communicate clearly and effectively.
• Ability to multi-task while providing high-quality support to all Customers & internal resources.
• Proficient in Microsoft Office products.
• Strong interpersonal skills with the ability to work closely with others & also independently.
• Strong attention to detail.

Preferred

• Prior experience in sales planning, sales training, and marketing program development/execution is a plus.
• Printing industry and digital marketing knowledge is preferred.
• Prior experience in the restaurant industry preferred.
• Working with project management tools & project management experience preferred.
• Database experience a plus.
• Experience with customer management system a plus.