Customer Success Consultant
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Overview
Job Description
Key Responsibilities
Sales & Growth
- Develop and execute go-to-market strategies to expand business within assigned regions.
- Conduct market research and build targeted prospect lists using disciplined prospecting methods.
- Drive new business opportunities through cold calling, networking, and industry events.
- Prepare compelling proposals, quotations, and RFP responses.
- Maintain accurate forecasting and pipeline management in Salesforce CRM.
Partner Success & Retention
- Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
- Conduct periodic check-ins and goal reviews with partner leadership teams.
- Oversee renewals and payment processes, collaborating with the Renewal team.
- Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
- Deliver training sessions, webinars, and create knowledge resources as needed.
Strategic Collaboration
- Represent your product line on the Operations Council to identify trends and influence product evolution.
- Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
- Identify and develop new billable services to address evolving customer challenges.
What We're Looking For
- Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer success.
- Skills:
o Strong consultative selling and solution-based approach.
o Expertise in relationship management and account growth strategies.
o Ability to deliver training and communicate effectively with educators and leaders.
o Proficiency in Salesforce CRM and Microsoft Office Suite.
- Traits:
o Entrepreneurial mindset, results-driven, and highly persistent.
o Growth-oriented with strong analytical and problem-solving skills.
- Education: Bachelor's degree or equivalent experience.
What We Offer
- Competitive salary plus commission structure.
- Comprehensive medical, dental, and vision coverage from day one.
- Employee stock ownership and 401K matching programs.
- Generous vacation and personal leave.
- Opportunities for career growth and creative expansion.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.