Customer Success Enablement Manager

Location:Miami, FL (Onsite)

Our Fast-Growing Portfolio Includes:

• NOBL Travel — redefining modern travel with design, durability, and performance
• FLO Pilates — bringing Pilates into homes and wardrobes globally

With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.

Core Values: Winners' Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership

About the RoleThe Customer Success Enablement Manager is a strategic, people-focused leader who empowers NOBL's customer-facing teams to deliver a premium, effortless experience. This role drives coaching, process optimization, and capability building, designing scalable enablement programs and aligning cross-functional workflows to elevate team performance and customer satisfaction, ensuring every interaction reflects NOBL's commitment to excellence.

What You Will Do

• Lead the design and implementation of enablement programs that empower customer-facing teams to deliver high-quality service and brand-aligned experiences. Align cross-functional teams and translate business goals into customer success strategies that drive loyalty and retention.
• Build resource libraries, playbooks, and onboarding frameworks that reinforce NOBL's service standards and workflows. Develop and deliver training initiatives focused on communication, problem-solving, and operational excellence.
• Develop and deliver training initiatives focused on communication, problem-solving, and operational excellence.
• Advise on customer-centric best practices and coach leaders to enhance performance, consistency, and customer empathy.
• Build resource libraries, playbooks, and onboarding frameworks that reinforce NOBL's service standards and workflows.
• Facilitate regular skill assessments, workshops, and feedback loops to ensure learning translates into measurable impact.
• Streamline workflows, standardize processes, lead tool adoption, and track success metrics to improve efficiency, scalability, and program impact.

Who You Are

• 8+ years in Customer Success, Customer Experience, or Operations, including 5+ years in leadership or enablement roles.
• Proven experience designing and implementing training, coaching, and enablement programs for large teams.
• Skilled in leading cross-functional initiatives to improve performance, consistency, and customer satisfaction.
• Strong operational and analytical abilities, with proficiency in CRM and enablement tools (e.g., Microsoft Dynamics 365, LMS).
• Excellent communication, stakeholder management, and facilitation skills; Bachelor's degree required (Master's or CX/CS certification preferred).

Why You'll Love Working at Nysonian

• Collaborate with high-performing teams across fast-growing global brands
• Meaningful opportunities for growth, ownership, and impact
• A culture built on accountability, transparency, and execution
• Competitive compensation, benefits, and wellness-focused perks

Our CommitmentNysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.