Customer Success Engineer

Radiance Technologies, Inc.Huntsville, AL

$90,000 - $125,000 / year

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Overview

Schedule

Full-time

Education

Network (CCNA, CCNP, CCIE)

Career level

Senior-level

Compensation

$90,000-$125,000/year

Job Description

Salary Range: $90,000 - $125,000

Radiance is looking for a customer success engineer to act as a technical partner for customers, ensuring successful product implementation, adoption, and troubleshooting to maximize value. Someone who can blend customer service with technical expertise to manage onboarding, resolve technical issues, provide training, and act as a bridge between users and internal engineering teams.

Primary Duties

Diagnose complex technical issues and act as an escalation point for support teams.
Educate customers on best practices, new features, and optimization strategies.
Act as the voice of the customer, relaying feedback to product and engineering teams to improve the user experience.
Build strong, trust-based relationships with clients to drive long-term loyalty and satisfaction
Typical daily activities would include:
Conducting product demos for users or stakeholders.
Analyzing logs to troubleshoot API failures.
Meeting with customers to review usage data and success metrics.
Documenting product bugs and feature requests for developers

Required Qualifications

3-5+ years of experience in technical support, sales engineering, or account management role
Bachelor's degree in computer science, information technology, engineering, or related technical field
Ability to explain complex technical concepts to non-technical stakeholders, strong active listening, and relationship-building skills.
Proactive, consultative approach to identifying risks, resolving technical issues, and preventing churn.
US Citizenship
Must have or be able to obtain a Top Secret Clearence

Desired Qualifications

Previous project development and leadership positions
Familiarity with CRM systems (EspoCRM) and ticketing systems is highly valued
Relevant industry certifications (e.g., AWS, CCIE, ITIL)

Radiance Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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FAQs About Customer Success Engineer Jobs at Radiance Technologies, Inc.

What is the work location for this position at Radiance Technologies, Inc.?

This job at Radiance Technologies, Inc. is located in Huntsville, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Radiance Technologies, Inc.?

Candidates can expect a pay range of $90,000 and $125,000 per year.

What employment applies to this position at Radiance Technologies, Inc.?

Radiance Technologies, Inc. lists this role as a Full-time position.

What experience level is required for this role at Radiance Technologies, Inc.?

Radiance Technologies, Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Radiance Technologies, Inc.?

You can apply for this role at Radiance Technologies, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.