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Customer Success Executive

SiteimproveAmsterdam, NY
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development

Job Description

Description

As a Customer Success Manager, you will be responsible for helping Siteimprove customers succeed and grow with our platform. You will manage a portfolio of customers and support them through a mix of 1:1 engagement and scalable programs (such as webinars, onboarding journeys, and digital campaigns). Your focus will be to drive product adoption, retention, and expansion while helping customers realize measurable value. In this role, you will work with customer data, automation, and structured playbooks to deliver Customer Success at scale. You will collaborate closely with Sales, Marketing, Services, and Support to ensure consistent and strong customer experience. This role is suited for someone who is commercial driven, curious, ambitious, and eager to learn in a fast-paced SaaS environment.

What you will be doing

Portfolio & Customer Outcomes

  • Manage a portfolio of customers across the lifecycle (post-implementation to renewal and expansion)
  • Meet and exceed overall customer gross and net retention goals with assigned customers
  • Contribute to retention and identify opportunities for growth within your portfolio
  • Support renewal and expansion conversations in collaboration with Sales, Services and Renewals teams
  • Act as the voice of the customer internally and ensure feedback is shared across teamsScaled Program Execution
  • Execute 1:many customer engagement programs (e.g., webinars, office hours, onboarding and adoption journeys)
  • Support development of repeatable playbooks and scaled engagement models
  • Contribute to scalable onboarding, adoption, and retention initiatives across customer segmentsData-driven & Digital Engagement
  • Use CRM and Customer Success Platform to manage customer activity and priority actions
  • Analyze customer data to identify trends, risks, and opportunities
  • Leverage templates, automations, and campaigns to improve efficiency and consistency
  • Suggest improvements to processes, programs, and ways of working that positively impacts customer experiences

What we will require of you

  • 2+ years in customer-facing role (Customer Success, Account Management, Support, or similar)
  • Experience managing a portfolio of customers
  • Strong communication skills with the ability to engage customers in 1:1, 1:many and through digital formats
  • Comfortable working with tools such as CRM systems and customer success platforms
  • Analytical mindset with an ability to interpret data and take action
  • Native-level Dutch and professional English proficiency
  • Travel as needed

What we will love about you

  • Experience working in a SaaS or subscription-based environment
  • Exposure to scaled or digital customer engagement (e.g., webinars, office hours, campaigns)
  • Familiarity with Customer Success Platforms (e.g., Planhat, Gainsight, Totango)
  • Interest in automation, AI, and data-driven workflows

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FAQs About Customer Success Executive Jobs at Siteimprove

What is the work location for this position at Siteimprove?
This job at Siteimprove is located in Amsterdam, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Siteimprove?
Employer has not shared pay details for this role.
What employment applies to this position at Siteimprove?
Siteimprove lists this role as a Full-time position.
What experience level is required for this role at Siteimprove?
Siteimprove is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Siteimprove for this role?
Siteimprove offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Siteimprove?
You can apply for this role at Siteimprove either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.