Customer Success Manager, Digital Marketing: 26-01910

Akraya Inc.San Jose, CA

$45 - $50 / hour

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Overview

Remote

On-site

Compensation

$45-$50/hour

Job Description

Primary Skills: SaaS customer success (advanced), Adobe Experience Cloud (intermediate), account planning (advanced), executive facilitation (advanced), conflict resolution (intermediate)Contract Type: W2 Duration: 6+ Months with possible extension Location: San Jose, CA (Hybrid) Pay Range: $45 - $50 per hour on W2

Job Summary:This role is responsible for ensuring clients achieve maximum value from digital marketing solutions. You will proactively manage client relationships, drive product adoption, and advocate for customer needs within the organization. The goal is to cultivate strong partnerships that lead to renewals and growth.

Key Responsibilities:

Develop and execute strategic client success plans.
Drive adoption of digital marketing technology.
Monitor client health and identify potential risks.
Act as the primary liaison for customer feedback.
Facilitate executive-level discussions and presentations.

Must-Have Skills:

Proven experience in SaaS Customer Success.
Strong understanding of digital marketing platforms.
Excellent communication and executive presentation skills.

Experience in the SaaS or digital marketing industry is preferred.

ABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

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FAQs About Customer Success Manager, Digital Marketing: 26-01910 Jobs at Akraya Inc.

What is the work location for this position at Akraya Inc.?

This job at Akraya Inc. is located in San Jose, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Akraya Inc.?

Candidates can expect a pay range of $45–$50 per hour for this role.

What employment applies to this position at Akraya Inc.?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Akraya Inc.?

You can apply for this role at Akraya Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.