Customer Success Manager (Search Marketing Analytics)
BrightEdgeBirmingham, AL
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Career Development
Job Description
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.
What you'll do:
- Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting.
- Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment.
- Drive integrations and implementations to completion.
- Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements.
- Drive customer platform usage responsive to technical SEO use cases focused on reporting and research.
- Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up.
- Identify, engage, and train different divisions within a customer’s organisation.
- Provide day-to-day engagement that delivers high levels of customer value and supports renewal.
- Configure platform to support advanced AI use cases and support customers with this changing search landscape.
What it'll take to be successful:
- 5+ years of relevant experience managing multiple customer accounts
- Experience doing discovery of business goals and needs
- Experience driving technology/platform adoption and usage
- Strong verbal and written communication skills and presentation skills
- Working knowledge of SEO/Digital marketing
- Experience managing complex integrations
- Thorough understanding of digital marketing
- Experience with web analytics, Adobe Analytics a strong plus
Benefits:
- Competitive salary and bonus
- Comprehensive benefits (including BUPA healthcare)
- Fully stocked kitchens
- Social events
- Opportunity to expand your experience and knowledge
- Smart and fun colleagues
- Central London location (Labs Holborn)
- Working in a fast-paced environment where you can make a difference
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
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FAQs About Customer Success Manager (Search Marketing Analytics) Jobs at BrightEdge
What is the work location for this position at BrightEdge?
This job at BrightEdge is located in Birmingham, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at BrightEdge?
Employer has not shared pay details for this role.
What employment applies to this position at BrightEdge?
BrightEdge lists this role as a Full-time position.
What experience level is required for this role at BrightEdge?
BrightEdge is looking for a candidate with "Senior-level" experience level.
What benefits are offered by BrightEdge for this role?
BrightEdge offers following benefits: Health Insurance and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at BrightEdge?
You can apply for this role at BrightEdge either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.