Customer Success Manager (Us)

InfoSumNew York, NY

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Overview

Schedule

Full-time

Career level

Director

Benefits

Career Development

Job Description

The Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers, data providers) under the guidance of the Director of Customer Success, working with solutions engineering, support and commercial teams to understand and guide client implementation of a varied set of use cases. The CSM manages the day-to-day client interactions across a range of levels to ensure they receive the highest value possible from the InfoSum platform and are always engaged.

Core Responsibilities:

Independently lead day-to-day interactions with clients
Act as the clients' go-to advocate and navigate internal processes at InfoSum and the client to provide a high level of customized service for the client
Build the client's ability to operate the InfoSum platform for more complex use cases
Track performance and success of client's data collaboration strategy to ensure InfoSum is driving towards the best possible outcome for the client / their partners
Develop a perspective on the viable use cases of InfoSum for each client, seek alignment from the client with support of manager to achieve leadership buy-in, and develop a plan for implementation of new use cases
Initiate and lead discussions regarding renewal of contracts, with support from manager to establish appropriate commercials and achieve client senior leadership buy-in
Align on success metrics with the client and build a shared plan to align resources and resolve barriers to growth
Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives
Work closely with Solutions Engineering to design use cases to achieve client goals, and in identifying and resolving technical issues blocking customer operations
Additional responsibilities as and when required by the business

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FAQs About Customer Success Manager (Us) Jobs at InfoSum

What is the work location for this position at InfoSum?

This job at InfoSum is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at InfoSum?

Employer has not shared pay details for this role.

What employment applies to this position at InfoSum?

InfoSum lists this role as a Full-time position.

What experience level is required for this role at InfoSum?

InfoSum is looking for a candidate with "Director" experience level.

What benefits are offered by InfoSum for this role?

InfoSum offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at InfoSum?

You can apply for this role at InfoSum either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.