Customer Success Manager (on-site)

Lumifi CyberScottsdale, AZ

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Paid Vacation

Flexible/Unlimited PTO

Job Description

Customer Success ManagerJob Type: Full-Time, On-siteAs the Customer Success Manager, you are responsible for ongoing customer relationship building with the goal of driving contract renewals and expansions. As an advocate for the customer, you will work closely with the Sales and Product teams to ensure customer expectations are exceeded. This is a fantastic time to join our growing company and will suite someone who is ambitious and wants to grow with us. This position is based out of our Scottsdale, Arizona office. Candidates must have cybersecurity knowledge, or a broad overview of technology.Responsibilities

Maintain long-term account health and relationships.
Responsible for the renewals for the customer portfolio and for identifying obstacles to renewals, if any.
Identify and close upgrade and expansion opportunities with existing accounts.
Maintain engagement with customers throughout the life cycle, use metrics to analyze customer's satisfaction.
Identify at-risk customers and develop re-engagement strategies to mitigate churn.
Identifying upsell opportunities to expand product adoption.
Consistently meet and exceed ARR targets for Renewals and Expansions.
Demonstrate business value by delivering customer analytics and executive reporting.
Conduct regular customer touchpoint meetings with program administrators and sponsors.
Be passionate about technology and cybersecurity, with excellent customer service and communication skills.
Continually stay current on all Lumifi services and cybersecurity current events.
Negotiate and close contracts to exciting customers.
Perform all other duties and projects as assigned

Education, Experience & Skills

5+ years of experience working in Customer Success; cybersecurity experience highly preferred.
Bachelor's degree or recognized equivalent experience.
Revenue quota-carrying experience is a must.
Prior experience working in technology and/or cybersecurity organizations.
Familiarity with CRM systems (Salesforce, Hubspot, etc.).
Have exceptional oral and written communication skills that show enthusiasm, energy, and poise.
Having an organized and efficient manner in getting work done.
Highly motivated, organized, self-starter who thrives in a fast-paced environment.
Ability to travel 25% of the time.

Benefits Include:

Recharge in Style: Need some downtime? We've got your back with self-managed time off to rest, recharge 
Great Healthcare Coverage: Your well-being is a priority for us. That's why we offer exceptional healthcare coverage to keep you in tip-top shape with 80% employer coverage.
Holistic Well-Being: We're not just about the basics. Dive into our holistic well-being programs that cover everything from family planning to much, much more. 
Fully Stocked Snack Bar for our onsite team 
Comprehensive Professional Development Benefits: Regular training sessions and workshops, personalized career coaching, opportunities for conferences and seminars, and access to leading online learning platforms for self-paced skill development.

All candidates must be eligible to work in the U.S. for any employer. We are an E-Verify employer.

Lumifi welcomes and encourages diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race color, religion, sex, sexual orientation, gender identity, national origin or disability.

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FAQs About Customer Success Manager (on-site) Jobs at Lumifi Cyber

What is the work location for this position at Lumifi Cyber?

This job at Lumifi Cyber is located in Scottsdale, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Lumifi Cyber?

Employer has not shared pay details for this role.

What employment applies to this position at Lumifi Cyber?

Lumifi Cyber lists this role as a Full-time position.

What experience level is required for this role at Lumifi Cyber?

Lumifi Cyber is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Lumifi Cyber for this role?

Lumifi Cyber offers following benefits: Health Insurance, Paid Vacation, Flexible/Unlimited PTO, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Lumifi Cyber?

You can apply for this role at Lumifi Cyber either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.