Customer Success Manager

Maximize your potential. Minimize your footprint.

Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value.

At Nortek Data Center Cooling, we're shaping the future by Creating a Better Tomorrow Every Day! We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees' commitment to quality, customer experience and operational excellence.

Nortek Data Center Cooling. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.

Other Benefits:

• Making NexGen Products - Cooling the World's Ever Expanding Data Centers
• Airconditioned work environment
• Benefits start day one
• 401K match
• First year, 4 weeks' vacation (accrued)

Maximize your potential. Minimize your footprint.

Nortek Data Center Cooling builds systems that keep modern data centers running - from liquid cooling to large‑scale air solutions. Our work supports some of the world's most demanding AI and hyperscale environments, and we solve those challenges with engineering depth and practical execution.

We keep things simple here. We communicate early, stay close to the details, and follow through. When issues come up, we address them directly, not with layers of process. Customers count on us because we do what we say and we keep projects moving.

Our culture is hands‑on and collaborative. People take ownership, move quickly, and help each other. If you like working with teammates who are straightforward and accountable, you'll feel at home.

With the backing of Madison Air, we have the scale, stability, and manufacturing footprint to support complex, high‑growth programs.

Job Summary

Summary/Objective:

The Customer Success Manager (CSM) is responsible for driving exceptional customer experience through proactive order management, operational excellence, and clear communication. This role ensures customers receive accurate, timely deliveries, consistent updates, and strong partnership throughout the lifecycle of their orders. The CSM works cross‑functionally with internal teams and customer stakeholders to achieve high performance, transparency, and continuous improvement.

Key Responsibilities:

• Coordinate closely with internal teams and customer contacts to maintain accurate, up‑to‑date delivery schedules, targeting 100% on‑time delivery.
• Lead weekly touchpoints with site general contractors, customer sourcing teams, and internal demand planning to ensure alignment.
• Achieve 100% annual ship forecast accuracy by managing customer pull‑in/push‑out requests and collaborating with internal planning teams.
• Ensure all customer orders are entered into the system and confirmed within 24 hours of receipt.
• Gather and evaluate supply performance feedback from both the customer and internal site teams.
• Develop and implement improvement plans to ensure consistently positive performance ratings, including "pass" results on all supplier performance assessments.
• Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand‑off activities, ensuring 100% on time commissioning and customer readiness.
• Prepare and deliver weekly account supply updates, including demand schedule changes, new order activity, and field delivery status.
• Play a key role in quarterly business reviews with the customer, including presentation development, in‑person delivery, and supporting the account coordinator with preparation and insights.

Position Qualifications:

• Bachelor's degree in business or related field of study
• Experience in customer success, project management, supply chain, order management, or a related operational role.
• Strong communication and relationship‑building skills with both internal and external stakeholders.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Analytical mindset with the ability to interpret data and identify trends or risks.
• Proficiency with order management systems, reporting tools, and standard business software.

Key Competencies:

• Customer‑centric mindset
• Cross‑functional collaboration
• Problem‑solving and critical thinking
• Data analysis and reporting
• Organization and time management
• Professional communication and presentation skills

Nortek Data Center Cooling. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.