(Senior) Customer Success Manager

Field sales powers the economy - but most teams are struggling. Reps are buried in admin work, managers are stretched thin, and leaders can't see what's really happening in the field.

Siro is redefining how field sales teams learn, perform, and win.

We started as an AI-powered coaching platform that helped reps improve their outcomes in the field.

Today, we're something much bigger - an intelligent companion that automates sales reps' tedious admin work, gives managers real-time visibility, and helps executives see around corners.

Our platform integrates with systems like Salesforce, analyzing thousands of in-person sales conversations to surface insights, automate workflows, and drive better outcomes across the org. Think Iron Man's Jarvis for sales - proactive, personalized, and built directly into the tools teams already use.

Siro has raised $75M and is backed by world-class investors like Index, Fika, CRV, and SignalFire. We are trusted by leading home-improvement, retail, hospitality, and automotive brands, and powered by a lean team from Meta, McKinsey, Doordash, and Uber.

We're building the future of human-AI collaboration in sales - and we're just getting started.

The Role

As a (Senior) Customer Success Manager, you'll own onboarding, adoption, and ongoing success in Siro deployments with field sales teams. Ultimately, you'll be a force for change and business transformation for the companies we partner with. We will count on you to drive engagement and impact by building strong relationships, mastering our product, deepening sales and industry expertise, and documenting playbooks for others to follow.

You Will

• Onboard and manage multiple stakeholders throughout large organizations

• Train and coach people through the change management journey of rolling out true AI-first software in their org

• Run medium to large scale (6-7 figure ARR) customer projects from the first touchpoint post-sale to a renewal

• Develop technical expertise in real-world, ultra-practical and impactful applications of LLMs

• Explore and deepen Enterprise value

• Find unique and creative ways optimize Siro's value for large organizations

• Partner internally with Product, Data Science, and Marketing to push our business forward

Requirements

• Open to various backgrounds, but most interested in ~4+ years of client-facing experience where you've had full ownership of outcomes. Ex: B2B Customer Success, Consulting, or Account Management roles

• Top-tier communication skills with internal and external audiences ranging from individual sellers to Fortune 1000 executives. You are able to synthesize and clearly articulate - visually and verbally - data that matters to our customers and internal peers

• Track record of exceptional performance managing deployments of software across multiple teams and stakeholders, while meeting project deadlines, resulting in successful adoption and results for the customer

• High agency - you develop POVs and jump into action. You are ambitious, proactive, love working with customers, and bring an owner mentality to everything you do. You build

• You feel at home in uncertain, fast-moving, ambiguous environments

• 10-20% of your time will involve travel (to work with our customers in-person)

Nice To Have

• Experience at a fast-growing startup

Compensation

• $140k-$165k + equity depending on experience and skills

At Siro, we are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.