Customer Success Manager

SymmetrioDenver, CO

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Overview

Schedule

Full-time

Education

Nursing (RN, LPN)

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Symmetrio is recruiting on behalf of an innovative healthcare technology company that is transforming oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to improve clinical decision-making, streamline oncology workflows, and enhance patient outcomes.

As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.

The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.

This position is based in the Denver area and requires approximately 40% travel throughout the United States.

Responsibilities

Serve as the primary relationship owner for assigned health system and oncology practice customers.
Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
Identify customer risks early and coordinate internal resources to ensure successful resolution.
Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
Gather customer feedback and translate insights into product enhancement opportunities.
Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
Develop strategic success plans with measurable objectives for each customer.
Represent the organization at customer meetings, conferences, and industry events.

Requirements

Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline).
7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions.
Strong understanding of oncology or complex healthcare workflows is highly preferred.
Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations.
Excellent communication, presentation, and relationship-building skills.
Proven ability to manage multiple enterprise customer engagements simultaneously.
Experience interpreting customer utilization metrics and driving adoption strategies.
Ability to collaborate effectively across commercial, clinical, product, and technical organizations.
Willingness to travel approximately 40%

Preferred Experience

Oncology software, oncology operations, radiation oncology, or cancer center experience.
Clinical workflow optimization or healthcare consulting.
Enterprise SaaS customer success methodologies.
EHR integration and healthcare interoperability experience.

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FAQs About Customer Success Manager Jobs at Symmetrio

What is the work location for this position at Symmetrio?

This job at Symmetrio is located in Denver, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Symmetrio?

Employer has not shared pay details for this role.

What employment applies to this position at Symmetrio?

Symmetrio lists this role as a Full-time position.

What experience level is required for this role at Symmetrio?

Symmetrio is looking for a candidate with "Director" experience level.

What education level is required for this job?

The education requirement for this position is Nursing (RN, LPN). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by Symmetrio for this role?

Symmetrio offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Symmetrio?

You can apply for this role at Symmetrio either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.