Customer Success Manager, Contractor Engagement

About the Role:

The Contractor Success Manager role will play a vital role in building our sales team in North America. The sales team is responsible for attracting new merchants and contractors to offer their customers payment options through Upgrade. As a Contractor Success Manager, you will be responsible for the overall productivity and revenue generation of an assigned portfolio of Upgrade's partners. You will be tasked with growing our merchant and contractor partners to advance their business and help them achieve their goals.

What You'll Do:

• Ensure new contractor partners are introduced to and actively leverage Upgrade's solutions at every opportunity. Working with newly signed partners in a proactive manner to ensure adoption happens rapidly
• Drive increased consumer loan volume within an assigned contractor portfolio by growing use of Upgrade's solutions with both established and underperforming merchants. Activities will include: initial merchant orientation, ongoing training of all relevant merchant personnel, quarterly/yearly business reviews and creative sales initiatives to drive growth
• Recognize trends to proactively engage in meaningful conversations with contractors to prevent merchant churn within Upgrade's program
• Supporting our contractors is our number one priority. It is crucial to provide timely support to assigned contractors to develop loyalty and ensure a great customer experience

What We Look For:

• BA/BS degree preferred or equivalent experience in similar role
• 2+ years sales and/or relationship management experience; preferably in channel sales
• Proven track record of success in a quota bearing position
• Proficiency with Salesforce.com
• Ability to identify problems and provide compelling solutions to a variety of contractors
• Ability to develop professional relationships over the telephone and email
• Availability to work outside of normal hours and interact with contractors when assistance is needed to close a deal

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Competitive 401(k) program
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

#BI-Hybrid #LI-Hybrid

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