Customer Success Rep

Aloha,

Join our experienced team at Tropic Fish Hawaii, the largest seafood company in the state. We pride ourselves on delivering the highest quality seafood with unmatched service and reliability. As a Customer Success Representative, your skills and dedication will help us strengthen customer relationships, expand sales opportunities, and uphold our reputation as Hawaii's trusted seafood partner.

POSITION SUMMARY

The Customer Success Representative is responsible for managing assigned house accounts, driving sales growth, and ensuring customer satisfaction. This role involves introducing and promoting new and existing products, accurately processing orders, and maintaining strong, professional relationships with clients. The position requires effective communication, attention to detail, and a proactive approach to supporting customer needs and company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promote and sell new and existing products and services using professional sales practices.
• Accurately process incoming phone orders and enter them into the company ordering system.
• Build and maintain positive, long-term relationships with business clients.
• Consistently achieve or exceed sales goals and revenue targets set by the Director of Sales.
• Maintain accurate and up-to-date account records, including contacts, phone numbers, emails, and special requirements.
• Partner with the Office Manager on pricing strategies, promotions, contracts, and marketing programs.
• Prepare timely reports (daily, weekly, monthly) as required.
• Use the company portal to access customer and stock information, ensuring order accuracy.
• Provide the Office Manager with market feedback, customer concerns, and recommendations for solutions.
• Conduct product demonstrations as needed.
• Clearly communicate with customers regarding production updates, delays, and resolutions.
• Collaborate with the sales team and contribute to overall company success.

MINIMUM QUALIFICATIONS AND EXPERIENCE

• High School Diploma required; Bachelor's Degree preferred.
• At least 1 year of seafood industry sales experience or 2 years in product sales.
• Strong ability to work under pressure, meet deadlines, and exercise sound judgment with confidential information.
• Proven skills in sales, communication, time management, organization, and negotiation.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and comfort with technology.
• Strong interpersonal skills with a demonstrated ability to build positive client relationships.
• Valid driver's license, current registration, and proof of insurance; clean driving abstract required.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Work Location: One location

• Health insurance