Customer Success Specialist- Education Technology (Michigan)

BENQ AMERICA CORPGrand Rapids, MI

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Job Description

Join the BenQ Team!

Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and even interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality to Life."

We are hiring a Customer Success Specialist to provide hands-on post-sales support for our Education vertical customers. As a BenQ classroom solutions product expert, you will act as a trusted advisor, understanding customer goals and helping map product capabilities to meet their needs.

Duties & Responsibilities:

Support onboarding, deployment, professional development, and training sessions to drive engagement and successful outcomes
Serve as the primary day-to-day contact for assigned accounts, acting as a trusted advisor to understand goals, challenges, and opportunities
Lead and deliver engaging training sessions for teachers, administrators, IT teams, and channel partners—via live webinars, recorded content, and in-person demonstrations
Create and maintain customer-facing materials, such as tutorials, user guides, and training videos to empower end users
Advocate for customers internally, providing feedback to improve processes, product usability, and the overall customer experience
Represent BenQ Education at user events, workshops, and professional gatherings as needed

Required Experience, Knowledge, Skills, and Abilities:

2+ years of experience in Customer Success, Account Management, Implementation or client-facing roles
Work experience in K-12 or higher education institutions preferred
Familiarity with classroom technology, AV integration, digital teaching tools, CRM systems, and virtual training platforms.
Strong problem-solving, organizational, and project management skills
Ability to manage multiple accounts and tasks efficiently, both independently and collaboratively
Excellent communication, presentation, and relationship-building abilities

Education:

Bachelor’s degree in Education, Business or a Technology-related field

Compensation:

Based on experience

Position Type:

Full Time; (Monday – Friday) (8:30 AM - 5:30 PM)
Remote (Michigan)
70% Travel- Local and regional travel as needed

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FAQs About Customer Success Specialist- Education Technology (Michigan) Jobs at BENQ AMERICA CORP

What is the work location for this position at BENQ AMERICA CORP?

This job at BENQ AMERICA CORP is located in Grand Rapids, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at BENQ AMERICA CORP?

Employer has not shared pay details for this role.

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