Customer Success Specialist
Sunbird Software Inc.Sioux Falls, SD
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The Customer Success Specialist focuses on supporting clients by conducting proactive Customer Success engagements to resolve challenges, identify opportunities for ROI, and ensure they are poised to maximize the value of their solutions. This role collaborates with internal teams and advocates for the client’s perspective, delivering a tailored experience that aligns with each client’s unique successful DCIM journey.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities include:- Conduct Customer Success Sessions to:
- Resolve client issues and ensure their needs are addressed.
- Identify opportunities for increased ROI through feature adoption and integrations.
- Onboard or offboard client team members from Support Portal as required.
- Gather data on solution usage, track feature requests, and monitor licensing needs.
- Collaborate with internal teams (e.g., Professional Services, Technical Support, Sales Engineer, etc.) to escalate issues and connect clients with the appropriate SME.
- Document client interactions, update CRM records, and manage tasks across ticketing systems and other collaboration tools.
- Assist clients who opted for DIY implementation by providing proactive guidance and support.
- Monitor and address trends in client feedback, escalating concerns and opportunities for improvement as necessary.
- Contribute to process improvements by sharing insights, best practices, and developing client resources.
- Provide clear and professional communication to clients during engagements, primarily via phone and virtual meetings.
- Demonstrated ability to learn and apply new tools or strategies quickly.
- Strong interpersonal and communication skills with a client-first approach.
- Ability to manage multiple client interactions and prioritize tasks effectively.
- Comfort working primarily on the phone and via virtual meeting platforms.
- Eagerness to learn new systems and adapt quickly to changing priorities.
- Familiarity with customer support or ticketing platforms (e.g., Freshdesk, Jira) and collaboration tools (e.g., Microsoft Teams, Zoom).
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
DESIRED SOFTWARE KNOWLEDGE/SKILLS
- Customer service experience preferred, with exposure to customer success a plus.
- Basic understanding of IT or data center operations is a plus.
- Experience working with CRM systems, ticketing tools, or virtual meeting platforms.
- Experience with Sunbird’s DCIM Solution.
- Ability to communicate technical concepts clearly and effectively to non-technical audiences.
- Self-motivated with a strong desire for professional growth.
- Degree not required; equivalent experience will be considered.
ABOUT SUNBIRD
We are all about delighting our clients and live/breathe the end client/user experience
We have amazing PTO Policy that allows you to take care of yourself and your family
We offer medical, dental, vision and life insurance to employees
We believe in collaboration, teamwork, creativity and taking initiative
Interested? Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Sunbird is an EEO/AA/ADA/Veterans employer.
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FAQs About Customer Success Specialist Jobs at Sunbird Software Inc.
What is the work location for this position at Sunbird Software Inc.?
This job at Sunbird Software Inc. is located in Sioux Falls, SD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sunbird Software Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at Sunbird Software Inc.?
Sunbird Software Inc. lists this role as a Full-time position.
What experience level is required for this role at Sunbird Software Inc.?
Sunbird Software Inc. is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Sunbird Software Inc. for this role?
Sunbird Software Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Family/Dependent Health, Paid Vacation, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Sunbird Software Inc.?
You can apply for this role at Sunbird Software Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.