Customer Success Team

Safeware, IncLanham, MD

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Safeware, Inc. is seeking a Customer Success Team Member (CST) to support our outside sales team. You will be responsible for all inbound customer calls, addressing customer issues regarding orders, sourcing products, and making decisions regarding claims and resolutions and make outbound calls as necessary. The CST assists customers with pricing, inventory and lead time on all available items. The CST will also provide freight estimates, order status, order tracking information and submit rush requests to meet in hands date via phone or email. The position is located in Lanham, MD.

About Safeware

Founded in 1979, Safeware, Inc. is a trusted distributor and service provider of safety products before, during and after emergencies and in mission-critical operations. Headquartered in Lanham, MD, with locations nationwide, Safeware is built on a foundation of dedicated professionals committed to protecting those who protect others.

Responsibilities:

Answer calls through the customer service queue and inside-sales queue to assist with product questions and order status, rushes, inventory, quotes, and claims.
Communicate with customers by telephone or email to provide information about available products. Refer customers as needed to the outside sales representative for in-depth requirements and options.
Keep records of customer interactions, recording details of transactions, inquiries, complaints or comments as well as actions taken.
Source products to meet customers’ needs considering new and existing vendors.
Provide timely feedback to the Manager regarding service failures or customer complaints.
Support the outside sales associate with new bid opportunities and assist with pricing quotes.
Ensure quotes are submitted in a timely manner
Identify and assess customer product needs to achieve excellent customer satisfaction.
Track and maintain orders with consistency and communicate updates with the customer to ensure the order is being processed and handled correctly
Process customer orders utilizing Epicor Profit 21
Respond to all customer inquiries including emails and phone calls.
Have a passion for continuous learning about the products we provide and clients we support.
Assist with annual product inventory (for those in office – this is a mandated activity unless a waiver is approved by Management).
Other duties as assigned.

Requirements:

High School diploma or GED certificate
At least 3 years of prior customer service experience in a fast-paced setting
Leadership experience preferred
Ability to work independently, but also with a team
Strong attention to detail and how details fit into the big picture

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FAQs About Customer Success Team Jobs at Safeware, Inc

What is the work location for this position at Safeware, Inc?

This job at Safeware, Inc is located in Lanham, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Safeware, Inc?

Employer has not shared pay details for this role.

What employment applies to this position at Safeware, Inc?

Safeware, Inc lists this role as a Full-time position.

What experience level is required for this role at Safeware, Inc?

Safeware, Inc is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Safeware, Inc for this role?

Safeware, Inc offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Safeware, Inc?

You can apply for this role at Safeware, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.