Customer Supply Specialist

MethanexHouston, Texas

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

Description

Position Summary

The Customer Supply Specialist is primarily responsible for managing the service / logistics requirements for a group of key customer accounts ensuring product delivery and service requirements meet or exceed customer expectations and fall within contractual requirements. These duties are accomplished through flawless, end-to-end order management and close collaboration with 3rd party logistics providers to ensure product is delivered seamlessly to customers on-time, on-spec and on-paper.

Additionally, the Specialist is responsible for developing and maintaining relationships with key customer and supplier counterparts, responding to customer/supplier issues in a proactive and timely manner, and implementing high-quality customer service and supplier development plans to drive continuous improvement initiatives. The individual will regularly track and trace, update, and report on various modes of transportation. The Specialist will support the execution of the Responsible Care plan.

Position Responsibilities

Customer service / order management
Terminal / inventory coordination
Support the execution of the Responsible Care plan as needed which may include conducting Responsible Care presentations / seminars, leading/supporting internal or 3rd party supplier audits, updating supplier guidelines, and participating in audits.

Position Qualifications

4-year college Degree preferred or equivalent work experienced required
Minimum 12 months in a customer service and/or logistics role
Thorough knowledge of order and inventory management processes
Working knowledge of 3rd party freight (rail, barge, vessel) beneficial
Prior Oracle and QTS rail knowledge/experience considered an asset
Excellent communication, written and verbal, and relationship building skills
Multi-tasking and problem solving in a timely manner is essential
Ability to operate in a multifunctional team environment
Capacity to learn and adapt to new systems quickly and efficiently
MS Office Suite, particularly Excel, medium proficiency required
Strong interpersonal/customer service skills: ability to communicate professionally via email and phone, ability to develop strong business relationships with customers, terminals, 3rd party suppliers, and peers

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FAQs About Customer Supply Specialist Jobs at Methanex

What is the work location for this position at Methanex?

This job at Methanex is located in Houston, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Methanex?

Employer has not shared pay details for this role.

What employment applies to this position at Methanex?

Methanex lists this role as a Full-time position.

What experience level is required for this role at Methanex?

Methanex is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Methanex?

You can apply for this role at Methanex either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.