Customer Support Advocate
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Overview
Remote
On-site
Compensation
$19-$22/hour
Job Description
At-a-Glance: Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Customer Support Advocate.
Position Type:
- Contract
- On-Site
Required:
Qualifications:
- High school diploma or equivalent
- 2 years of customer service, retail, or call center experience
- Strong communication and emotional intelligence
- Ability to remain calm in challenging situations
Core Competencies:
- Customer focus, empathy, active listening, and professionalism
- Clear verbal and written communication
- Problem-solving, adaptability, attention to detail, and accountability
- Positive attitude, patience, time management, and willingness to learn
Technical Skills:
- Basic Microsoft Office proficiency
- Experience with customer service platforms or CRM tools (training provided)
- Comfortable navigating digital systems and learning new technologies
Preferences:
- College coursework
- Interest in automotive and luxury brands
- Automotive experience
Responsibilities:
- Support first-tier escalated customer inquiries with clear communication and timely follow-up
- Coordinate with dealerships to resolve concerns and enhance customer satisfaction
- Manage and resolve first-level escalated customer issues professionally and empathetically
- Escalate complex cases to Tier 2 Advocacy as needed
- Deliver clear and confident post-warranty resolution decisions
- Conduct research and document all interactions in internal systems
- Coordinate with dealership partners to support case outcomes
- Follow up consistently to ensure timely resolutions
- Identify patterns and suggest process improvements
Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Shweta at 862-895-5570 to learn more.#LI-VK1#HbM6349
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Support Advocate Jobs at Hired by Matrix
What is the work location for this position at Hired by Matrix?
This job at Hired by Matrix is located in Sandy Springs, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hired by Matrix?
Candidates can expect a pay range of $19.28–$21.78 per hour for this role.
What employment applies to this position at Hired by Matrix?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Hired by Matrix?
You can apply for this role at Hired by Matrix either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.