Customer Support Agent
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
Remote
Compensation
$18-$20/hour
Benefits
Career Development
Job Description
Position Overview:
- A Customer Support Agent plays a key role in the Halo Collar customer service team. They serve as the face of our company and as the first line of support for our customers. They help ensure consistency, efficiency, and quality in order to build a positive experience for our customers.
- Being part of the strong network that supports our customers and their needs every day.
- Resolving complex technical customer issues.
- Serving as the face of our company to our customers, providing a welcoming, positive, and empathetic atmosphere that sends a clear statement that we care and are always here to help.
- De-escalating of upset customers while finding resolutions to their issues.
- Providing an excellent service and creating opportunities for good customer surveys and reviews.
- Answering incoming voice & video calls, chats, and emails.
- Taking detailed notes and documentation of customer interactions.
- Troubleshooting customer technical issues with the Halo Collar, Halo App, smartphones, and Bluetooth, LTE, & Wi-Fi connectivity.
- Assisting with identifying and tracking trends.
- Weekly detailed quality assurance breakdowns designed to build you your best path forward in the company.
- Bi-weekly 1:1 meetings so that you always have a voice and a direct line of support for the development of your career.
- Priority promotion from within with lots of opportunity for growth.
- Communicating with leadership to ensure trends and customer issues are making it to the top.
- Adapting to different support channels to ensure customers are getting the most support where they need it.
- Operation Hours 9:00am-8:00pm EST
- Five 8hr shifts a week.
- Must be available to work at least one weekend day.
- Download Speed of 25Mbps or Higher, Upload Speed of 5Mbps or Higher
- Distraction Free Work Environment
- Isolated space for work.
- No other people (spouses, children, etc.) or pets in work environment.
- No excess noise in the background.
- 3+ Years of Customer Service Experience
- Preference for Retail / Front of House Experience
- Familiarity with Windows desktops and navigating them.
- Familiarity with Google or Microsoft Office suites.
- Ability to use & navigate Google Chrome and Zoom desktop apps.
- Excellent typing and multitasking skills with the ability to operate and work on two screens at once.
- Able to appear friendly, approachable, and conversational.
- Able to escalate difficult situations.
- Able to offer empathy and reassurance when necessary.
- High School Diploma or Equivalent
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FAQs About Customer Support Agent Jobs at Halo Collar
What is the work location for this position at Halo Collar?
This job at Halo Collar is located in Woodcliff Lake, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Halo Collar?
Candidates can expect a pay range of $18–$20 per hour for this role.
What employment applies to this position at Halo Collar?
Halo Collar lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Halo Collar?
Halo Collar is looking for a candidate with "Senior-level" experience level.
Does Halo Collar allow remote work for this role?
Yes, this position at Halo Collar supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Halo Collar for this role?
Halo Collar offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Halo Collar?
You can apply for this role at Halo Collar either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.