Customer Support & B2B Client Relations Representative | Brooklyn, NY (Hybrid) · $65,000–$95,000 - 2041
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Overview
Job Description
Customer Support & B2B Client Relations Representative | Brooklyn, NY (Hybrid) · $65,000–$95,000
About the Role A growing consumer brand is looking for a polished, relationship-driven Customer Support & B2B Client Relations Representative to manage both customer support and wholesale partner relationships. This role sits at the intersection of service and strategy — you'll be the voice of the brand for individual customers and the trusted point of contact for B2B partners, ensuring every interaction reflects professionalism, care, and long-term thinking. If you take pride in turning support into genuine relationship-building, this is a great fit.
Key Responsibilities
Customer & Partner Support
- Manage inquiries from both individual customers and B2B wholesale partners
- Provide product education and ongoing support across all touchpoints
- Resolve issues promptly and professionally
Relationship Management
- Maintain strong, ongoing relationships with wholesale partners
- Foster long-term partner satisfaction and loyalty
- Represent the brand with a consistently professional, polished demeanor
Communication
- Communicate effectively via email, phone, and digital platforms
- Ensure timely, clear, and brand-aligned responses across all channels
Qualifications
- Experience in customer support or client relations
- Strong communication and interpersonal skills
- Detail-oriented and highly organized
- Comfortable working across multiple communication channels
- Professional, brand-focused demeanor
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
