Customer Support & Retention Specialist

JM TEST SYSTEMS LLCBaton Rouge, LA

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Job Description

Customer Retention & Quoting Specialist

Make an Impact Where It Matters Most — Our Customers

JM Test Systems is looking for a Customer Retention & Quoting Specialist who enjoys building relationships, staying organized, and helping customers keep their operations safe and compliant. In this role, you’ll be a key connection point between our customers, sales team, and internal operations—ensuring timely recalibrations, accurate quotes, and a smooth overall experience.

If you’re detail-oriented, comfortable on the phone and email, and motivated by helping customers succeed, this could be a great fit.

What You’ll Do

Proactively reach out to customers regarding upcoming or overdue equipment recalibrations and safety testing
Prepare clear, accurate service quotes and respond to customer inquiries
Partner with Outside Sales Representatives to support quoting and customer needs
Maintain accurate customer and equipment records in our CRM and internal systems
Use tools like CalMapp and CRM to track follow-ups and identify service opportunities
Document customer interactions and maintain detailed communication history
Log customer concerns and collaborate with internal teams to resolve issues quickly
Work cross-functionally to ensure services are delivered accurately and on time

What We’re Looking For

Experience in customer service, sales support, quoting, or a similar role preferred
Strong communication skills—both written and verbal
Comfortable making follow-up calls and building long-term customer relationships
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office and CRM systems (or willingness to learn)

Why Join JM Test Systems

Stable, growing company with long-term career opportunities
Supportive, team-oriented culture
A role where your work directly impacts customer satisfaction and retention
Opportunities to learn the business and grow within the organization

Benefits

Medical, Dental, and Vision Insurance
HSA with Employer Contribution
401(k) with Company Matching
Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
Employer-Paid Life Insurance

Schedule

Full-time (40 hours per week)
Monday through Friday

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FAQs About Customer Support & Retention Specialist Jobs at JM TEST SYSTEMS LLC

What is the work location for this position at JM TEST SYSTEMS LLC?

This job at JM TEST SYSTEMS LLC is located in Baton Rouge, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at JM TEST SYSTEMS LLC?

Employer has not shared pay details for this role.

What employment applies to this position at JM TEST SYSTEMS LLC?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at JM TEST SYSTEMS LLC?

You can apply for this role at JM TEST SYSTEMS LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.