Customer Support - Pre & Post Sales

Metasys Technologies, Inc.Jackson, MS

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Overview

Remote

On-site

Job Description

Customer Support - Pre & Post Sales Jackson, MS(onsite) 01/01/2025 - 12/31/2025 Overview: As a Customer Support Pre & Post Sales contractor, youll be part of a team of professionals dedicated to keeping our customers connected. Key Roles and Responsibilities: Work under direct supervision of an client manager. Accept tasks from a SalesForce Support Request queue. Interact directly with customers in a pre and post sales capacity. Use various systems and tools to extract, analyze and customize data for stewardship reports that include provisioning, maintenance and billing items. Partner with internal and external organizations to ensure customer specific issues are addressed in a timely manner. Bring resolution to issues, engaging other depts. as necessary and being champion for status reports back to the customer. Maintain a positive customer relationship. Support implementation of customer projects Assures successful implementation of service agreements and provide reports/tools to measure performance based on those agreements. Ensure billing matches contracts, rate tables, pricing schedules, and promos Confirm provisioning information, resolves billing errors; Conduct first bill review with customer Research existing contracts and terms and complete contract renewals Prepare and deliver pricing Expertise with the following tools and process is required: Salesforce Viewing client contracts in DocViewer and Salesforce Analyzing the Customer Service Record (CSR) Legacy S&B and Legacy T billing systems including Enterprise Bill Viewer (EBV), Universal Biller Account Manager (UBAM), ACIS, BOCRIS, BOSS, CABS, BOCABS, and UB Legacy T Disconnects Legacy S & B Disconnects Filing ETF Waivers & Termination Calculations Reduced Data Set (RDS) Process Sales Express ROME MyPrice Pricer-D Igloo ASAP Address Validation & Service Qualification (AVSQ) Tool MyTracker Tool Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

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FAQs About Customer Support - Pre & Post Sales Jobs at Metasys Technologies, Inc.

What is the work location for this position at Metasys Technologies, Inc.?

This job at Metasys Technologies, Inc. is located in Jackson, MS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Metasys Technologies, Inc.?

Employer has not shared pay details for this role.

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