Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO Services
uBriGene (MA) Biosciences Inc.Germantown, MD
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Paid Vacation
Job Description
Job Title: Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO ServicesLocation: Germantown, MDCompany: uBriGene BiosciencesWebsite:ubrigene.comJob Summary:uBriGene Biosciences is seeking a dynamic Customer Support & Inside Sales Representative to serve as a key liaison between our company and our clients. This role focuses on supporting and growing our cell and gene therapy products and services. The ideal candidate will have a solid background in biology, with preferred experience in iPSC and cell and gene therapy manufacturing. Excellent customer-facing and communication skills are a must.Key Responsibilities:
- Customer Support:
- Act as the primary point of contact for customers, addressing inquiries related to our cell and gene therapy products and services.
- Provide timely, accurate, and professional support to existing and potential clients.
- Resolve issues and escalate concerns to the appropriate teams when necessary.
- Inside Sales:
- Identify, qualify, and follow up on leads to drive sales of our CGT products and services.
- Develop and maintain strong relationships with pharmaceutical and biotech clients.
- Assist in preparing and delivering presentations, proposals, and product information tailored to customer needs.
- Collaborate with the marketing team to generate and nurture sales opportunities.
- Collaboration & Reporting:
- Work closely with cross-functional teams, including production, regulatory, and marketing, to ensure customer satisfaction.
- Utilize CRM systems to track interactions, manage leads, and generate reports on sales activities and market trends.
- Provide feedback from customer interactions to help refine service offerings and marketing strategies.
- Industry Engagement:
- Attend customer meetings, conferences, and industry events as needed to represent uBriGene and build brand presence.
- Education:
- Bachelor’s degree in Biology, Biotechnology, or a related field.
- Advanced degrees (Master’s or Ph.D.) are a plus.
- Experience:
- 2-3 years of experience in a customer-facing role, preferably in sales or support within the biotech, pharmaceutical, or CRO sectors.
- Preferred experience with iPSC, cell and gene therapy manufacturing.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems and sales analytics.
- Ability to work in a fast-paced, collaborative environment.
- Willingness to travel as needed for client meetings and industry events.
- Competitive salary and benefits package.
- Opportunity to work at the forefront of cell and gene therapy innovation.
- A collaborative and supportive team environment.
- Professional growth and development opportunities.
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FAQs About Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO Services Jobs at uBriGene (MA) Biosciences Inc.
What is the work location for this position at uBriGene (MA) Biosciences Inc.?
This job at uBriGene (MA) Biosciences Inc. is located in Germantown, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at uBriGene (MA) Biosciences Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at uBriGene (MA) Biosciences Inc.?
uBriGene (MA) Biosciences Inc. lists this role as a Full-time position.
What experience level is required for this role at uBriGene (MA) Biosciences Inc.?
uBriGene (MA) Biosciences Inc. is looking for a candidate with "Senior-level" experience level.
What benefits are offered by uBriGene (MA) Biosciences Inc. for this role?
uBriGene (MA) Biosciences Inc. offers following benefits: Health Insurance and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at uBriGene (MA) Biosciences Inc.?
You can apply for this role at uBriGene (MA) Biosciences Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.