Customer Support Manager

AO Globe LifeBaltimore, MD

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Benefits

Flexible/Unlimited PTO

Career Development

Job Description

AO Globe Life is hiring eligible candidates to join our mission-driven, fully remote team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications, or anyone who thrives in a people-focused, service-oriented environment.

We provide hands-on training, structured mentorship, and warm leads from individuals who have requested information about supplemental benefit programs—allowing you to build valuable professional experience while working from anywhere in the United States.

Key Responsibilities

Connect with individuals who have expressed interest in learning about benefit programs
Schedule and conduct virtual consultations with clients via Zoom
Guide clients through available benefit options and assist with enrollment
Maintain accurate digital records and manage follow-up communications
Deliver professional, client-focused support throughout the process
Participate in mentorship sessions, development programs, and team training
Build strong client relationships that support long-term trust and service

Qualifications

Strong communication and interpersonal skills
Organized, self-motivated, and comfortable working independently
Confident speaking on video and comfortable using digital tools
Passion for helping others and contributing to service-focused work
Customer service or consultative experience is helpful but not required

Requirements

Must be legally authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with a functioning webcam

What We Offer

Fully remote role with flexible scheduling
Warm leads provided — no cold calling or prospecting
Weekly pay via direct deposit
Full training and licensing support
Monthly and quarterly performance bonuses
Equity opportunities for qualifying team members
Clear leadership pathways for high-performing team members
Supportive, people-first team culture

About AO Globe Life

For more than 70 years, AO Globe Life has served working families across the United States by providing supplemental benefits that help protect what matters most. We proudly support union members, credit union clients, and veterans nationwide while offering meaningful remote career opportunities focused on service, growth, and integrity.

Interested?

If you’re ready to build a career that combines purpose, flexibility, and opportunity, apply today to learn more about joining our remote team.

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FAQs About Customer Support Manager Jobs at AO Globe Life

What is the work location for this position at AO Globe Life?

This job at AO Globe Life is located in Baltimore, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at AO Globe Life?

Employer has not shared pay details for this role.

What employment applies to this position at AO Globe Life?

AO Globe Life lists this role as a Full-time position.

What experience level is required for this role at AO Globe Life?

AO Globe Life is looking for a candidate with "Senior-level" experience level.

Does AO Globe Life allow remote work for this role?

Yes, this position at AO Globe Life supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by AO Globe Life for this role?

AO Globe Life offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at AO Globe Life?

You can apply for this role at AO Globe Life either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.