Customer Support Professional - AMI

Vivint Smart Home, Inc.Provo, UT

$17+ / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$17+/hour

Job Description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Role:

Vivint is the #1 Home Automation & Security Company in the Nation. Our Account Management to Install (AMI) team continues to grow. We are looking for high potential and quality individuals to join Vivint's front-line ranks on Vivint's primary growth engine. Our team is obsessed with our proven B2C process to ensure protection and peace of mind to all customers and homeowners nationwide. If you are a clear communicator and goal-driven, then join our award-winning department.

A Day in the Life:

Our Support Specialists take inbound and outbound calls from new customers and provides world-class customer service. Every customer call is handled with excitement and the intent to go above and beyond. To ensure the customer has a smooth, positive transition from the point of sale to installing their equipment.

Working in this fast-paced position will provide insight into the sales process. Vivint systems and provide valuable communication skills that will help you succeed in any work setting.

What We Offer:

Full-time employment
$17.00/hr plus Commissions and Weekly Performance Bonuses
Paid training
Variety of schedules available, the department is open 6:00 am - 11:00 pm MT, one weekend day required
Additional $.50 per hour for bi-lingual Spanish/English speakers.

Expectations for Success:

Those who excel adapt to new situations, handle change and balance multiple demands.
We win together! Support Specialists are committed to their performance. They demonstrate a competitive and collaborative attitude to meet the team and department goals.
Our Support Specialists strive to develop a growth mindset. They are coachable and willing to learn and apply feedback to their professional and personal goals.
Support Specialists take accountability and exhibit resilience to succeed on a competitive sales floor.

Minimum Qualifications:

High school degree or GED equivalent
Ability to work on-site at our Provo location
Ability to work designated shift full-time
Proficient with essential computer functions and the ability to utilize software, databases, scripts, and other tools appropriately
Ability to pass a background check and receive an Alarm License upon offer
Bilingual in Spanish and English, preferred

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FAQs About Customer Support Professional - AMI Jobs at Vivint Smart Home, Inc.

What is the work location for this position at Vivint Smart Home, Inc.?

This job at Vivint Smart Home, Inc. is located in Provo, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Vivint Smart Home, Inc.?

Candidates can expect a pay range of $17 (per hour).

What employment applies to this position at Vivint Smart Home, Inc.?

Vivint Smart Home, Inc. lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Vivint Smart Home, Inc.?

Vivint Smart Home, Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Vivint Smart Home, Inc.?

You can apply for this role at Vivint Smart Home, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.