Customer Support Representative (East-Coast)

Circit is a fast-growing SaaS company on a mission to make business verifiable in real time. Our platform enables auditors and financial institutions to instantly verify assets and transactions, so they can deliver higher-quality audits, reduce risk, and build greater trust in every business relationship.

We’re used by Big Four firms and global banks, and we’re scaling quickly. As part of our Support team, you’ll be right at the heart of that mission: helping customers succeed and shaping how we deliver support as we grow.

Requirements

The role

We are looking for a Customer Support Representative to join our growing team and support customers across the East Coast of the United States.

This role will support a mix of customers, including a meaningful number of larger and more complex accounts, so we are particularly interested in candidates who are confident handling high-impact customer issues and working with multiple stakeholders. Experience supporting enterprise customers would be a strong advantage. Experience working with American banks, fintechs, or customers in regulated environments would be especially valuable.

You will be a key point of contact for customers, helping them resolve issues efficiently while delivering a high standard of service and building trust in every interaction. You will also work closely with teammates across Support, Product, and Development to investigate issues, share feedback, and improve the customer experience over time.

This is a remote role, ideally suited to someone based on the East Coast of the US or able to work East Coast business hours consistently.

What you will do

• Support customers across email, chat, and other support channels in a clear, timely, and professional way
• Troubleshoot product issues, investigate customer problems, and work toward resolution with a strong sense of ownership
• Support a broad mix of users, including auditors, clients, and providers, across both standard and more complex Enterprise level account types
• Communicate confidently with customer stakeholders and manage expectations effectively throughout the support process
• Partner closely with Product and Development teams to escalate issues, share context, and help drive resolutions
• Spot recurring issues and themes, and contribute feedback that helps improve the product and overall customer experience
• Document issues clearly and contribute to internal processes and help content where needed
• Help create a support experience that is efficient, thoughtful, and trusted by customers

What we’re looking for

• At least 2 years of experience in a SaaS customer support role
• Experience supporting B2B customers in a software environment
• Strong written and verbal communication skills
• A positive, resourceful attitude and a genuine interest in helping customers
• A problem-solving mindset, with the ability to dig into issues and find practical solutions
• Ability to manage customer issues with professionalism, accountability, and urgency
• Comfortable working in a fast-moving, high-growth environment
• Able to work East Coast US business hours consistently

Strongly preferred

• Experience supporting enterprise customers or larger strategic accounts
• Experience working with American banks, fintechs, financial services firms, or other regulated customers
• Experience handling complex issues involving multiple stakeholders
• Familiarity with tools such as Intercom, HubSpot, or similar support platforms
• Experience creating help documentation or contributing to internal knowledge resources
• Experience working in an early-stage or high-growth SaaS company

How we work (our values in action)

• Experience: We make the journey wonderful. Every interaction should feel clear, helpful, and positive.
• Collaboration: We collaborate as one. When a customer faces an issue, we work seamlessly with teammates across Support, Product, and Development to solve it.
• Impact: We are passionate about impact. Every conversation is a chance to improve the customer’s day and influence the future of our product.
• Trust: We are open, trustworthy, and down to earth. We value empathy, accountability, and strong communication in everything we do.

Benefits

Why join us This is a chance to join a high-growth SaaS company at a formative stage and build your career in the SaaS industry while directly shaping how we support customers.

• Competitive salary
• Remote and flexible working
• Friendly, collaborative team culture
• Clear opportunities to learn and grow
• Work that makes a real impact on customers and the future of Circit