Customer Support Representative (Temp-To-Hire)

Fastbreak AICharlotte, NC

$20+ / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

On-site

Compensation

$20+/hour

Benefits

Career Development

Job Description

Fastbreak AI uses AI to transform sports operations, with software for scheduling, tournament management, group travel and brand sponsorships. Fastbreak Travel is our AI-powered group travel platform for amateur and professional sports organizations. It simplifies hotel booking, monitors stay-to-play, and turns every room night into a reliable revenue stream. It also integrates directly with Fastbreak Compete, which gives organizers full control over team accommodations.

We’re looking for a friendly, dependable Customer Support Representative to help the teams, families and guests who book hotel stays through Fastbreak Travel. You’ll be the voice on the phone for guests making, changing or asking about their reservations, and you’ll help them get settled so they can focus on the event. This role has the potential to be a temp-to-hire position, based at our Charlotte, NC headquarters.

Logistics

$20/hour
Full-time hours, with two possible shifts: 9 a.m.–5 p.m. or 11 a.m.–7 p.m.
Availability from 12–1 p.m. is required daily, since this is a peak call window.

Responsibilities

Answer inbound calls from guests about hotel reservations, handling 30–50 calls per day depending on event volume
Help guests book, modify and cancel reservations through the Fastbreak Travel platform
Answer questions about hotel options, rates, policies and booking requirements
Troubleshoot reservation issues and escalate complex problems
Document every call and reservation change accurately in our systems
Follow up with guests to make sure issues are fully resolved
Participation in rotating emergency phone schedule as needed

Requirements

High school diploma or equivalent required
1+ year of customer service or call center experience preferred
Friendly, patient and professional phone presence
Comfortable learning new software and navigating multiple systems at once
Strong attention to detail and accurate data entry
Reliable and punctual, with availability for one of the shifts listed above
Hotel, travel or sports industry experience is a plus

Benefits

A flat start up environment where your ideas matter, and innovation thrives.
The opportunity to shape the future of a rapidly growing and well-funded company and make your mark.

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FAQs About Customer Support Representative (Temp-To-Hire) Jobs at Fastbreak AI

What is the work location for this position at Fastbreak AI?

This job at Fastbreak AI is located in Charlotte, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Fastbreak AI?

Candidates can expect a pay range of $20 (per hour).

What employment applies to this position at Fastbreak AI?

Fastbreak AI lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Fastbreak AI?

Fastbreak AI is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Fastbreak AI for this role?

Fastbreak AI offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Fastbreak AI?

You can apply for this role at Fastbreak AI either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.