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Customer Support Representative

Rooftop PowerWarwick, RI

$16 - $18 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Compensation
$16-$18/hour
Benefits
Career Development

Job Description

Customer Support Representative

Company: Rooftop PowerPay: $16–18/hourLocation: Warwick, Rhode IslandJob Type: Full-TimeExperience Level: Entry Level

About Rooftop Power

Rooftop Power is a residential solar company dedicated to helping homeowners save money and reduce their environmental impact through clean, renewable energy solutions. We pride ourselves on delivering excellent service from the first call to long after installation.

Position Overview

As a Customer Support Representative at Rooftop Power, you'll be a key connection between our customers and internal teams. You'll assist homeowners with questions about their solar systems, appointments, and service needs while providing a friendly, professional experience every step of the way.

Key Responsibilities

  • Handle inbound calls, emails, and messages from customers

  • Answer questions related to solar installations, system status, and service requests

  • Schedule appointments and coordinate with internal departments

  • Maintain accurate customer records and documentation

  • Resolve basic customer concerns and escalate issues when appropriate

  • Provide clear, professional, and empathetic communication

  • Support the operations and sales teams with administrative tasks as needed

Qualifications

  • No prior experience required (training provided)

  • Strong communication and customer service skills

  • Positive attitude and problem-solving mindset

  • Basic computer skills and ability to learn new software

  • Strong attention to detail and organization

  • Reliable, punctual, and team-oriented

What We Offer

  • Competitive pay: $16–18/hour (based on experience)

  • Full-time, stable position

  • Paid training and ongoing support

  • Opportunities for growth within a growing renewable energy company

  • Supportive and collaborative work environment

How to Apply

If you enjoy helping people and want to build a career in the clean energy industry, we'd love to hear from you.

Apply today to join Rooftop Power as a Customer Support Representative.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with SonaraApply manually
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FAQs About Customer Support Representative Jobs at Rooftop Power

What is the work location for this position at Rooftop Power?
This job at Rooftop Power is located in Warwick, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Rooftop Power?
Candidates can expect a pay range of $16–$18 per hour for this role.
What employment applies to this position at Rooftop Power?
Rooftop Power lists this role as a Full-time position.
What experience level is required for this role at Rooftop Power?
Rooftop Power is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Rooftop Power?
You can apply for this role at Rooftop Power either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.