Customer Support Representative
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Job Description
Location: Remote
Employment Type: Contract-to-Hire
About Us
Were a fast-growing stealth stage startup operating in specialized alternative markets. Our team uses data, technology, and clear processes to help people move through complex systems with confidence. We value reliability, strong communication, and operational excellence.
About the Role
As a Customer Support Representative, youll be the first point of contact for individuals engaging with our programs. Youll guide them through a structured set of steps, answer questions, collect information, and ensure they feel supported throughout the process.
This role is ideal for someone who enjoys helping people, thrives in organized environments, and can stay warm and professional while handling one-on-one video call conversations with prospective clients and gig workers throughout the day.
Key Responsibilities
- Handle inbound questions and guide individuals through our standard workflows
- Run short information-gathering calls using predefined scripts
- Record accurate notes and update internal documentation immediately after each interaction
- Monitor task queues and keep daily progress on schedule
- Identify unusual cases and route them to internal leads
- Support smooth handoffs across internal teams
Requirements
- Warm, clear communicator who enjoys helping others
- Strong attention to detail and reliable follow-through
- Comfortable working with structured processes and guidelines
- Stable, consistent work habits; dependable with deadlines
- Ability to stay calm and focused in a high-volume environment
- Available 3040 hours per week
- U.S. work authorization required
Nice to Have
- Experience in customer support, call centers, service roles, or administrative support
- Familiarity with CRM or ticketing systems
- Comfort working in fast-moving teams
- New grads and new workers welcome
Who Succeeds Here
People who are steady, thoughtful, and reliable. You bring order to busy environments and communicate with clarity and kindness.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
