Customer Support Representative II - Customer Support

Epitec, IncJohnston, IA

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Job Description

Title

Customer Support Representative II

Client

John Deere

Location

Johnston, IA 50131

Schedule

Monday – Friday, Onsite, Standard Business Hours

Type

Full-time, Ongoing W2, 24-Month Contract, Likely Extensions

Pay Rate

$18.35 with overtime pay and a half, and $1,000 bonuses at months 6,12, & 24

Benefits

Medical, Dental, Vision, 401(k), Life Insurance, DisabilityHolidays Off

Summary

John Deere is seeking a Customer Support Representative II to join the Intelligent Solutions Group (ISG) Customer Support Team within a technical support center environment.

This team provides front?line technical support and solutions to John Deere dealers and customers, supporting a wide range of digital and precision agriculture products. Representatives assist customers via phone, email, and chat while documenting all interactions in a case management system to ensure high customer satisfaction and retention. There are 80+ products this candidate will have knowledge on.

Key Responsibilities

Customer & Technical Support

Provide front?line technical support to dealers and customers across multiple support channels (phone, email, chat)
Troubleshoot product?related inquiries, issues, and concerns
Deliver clear, accurate solutions to optimize customer satisfaction and retention

Documentation & Systems

Accurately document all customer interactions within the case management system
Utilize consumer and enterprise software applications to research and resolve issues
Support and maintain online knowledge tools, documentation, and solutions*

Required Skills & Experience

Customer service or customer support experience
Strong interpersonal communication, negotiation, and conflict resolution skills
High comfort level using consumer software applications
Strong computer literacy and troubleshooting skills
Experience working with or managing data
Ability to work off?shift hours and occasional holidays as needed

Preferred Qualifications

Knowledge of agriculture customers or agricultural operations
Precision farming experience
Prior experience working with agriculture or technology dealer channels
Automotive, Medical, Insurance, etc. industries preferred *

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FAQs About Customer Support Representative II - Customer Support Jobs at Epitec, Inc

What is the work location for this position at Epitec, Inc?

This job at Epitec, Inc is located in Johnston, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Epitec, Inc?

Employer has not shared pay details for this role.

What employment applies to this position at Epitec, Inc?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Epitec, Inc?

You can apply for this role at Epitec, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.